I just read the following review https://appsumo.com/products/plus-2019/reviews/first-year-and-last-year-345202/

AppSumo gave this person a "one-time courtesy" re-issuance of their $25 coupon after the person refunded a product.

When I asked for this same "one-time courtesy," I was flat-out refused. Not only was I refused via AppSumo chat, I was again refused in an email from a whole different person who replied to my chat transcript.

And, this is not the first time it appears that AppSumo has a double standard position on things where someone else has been given an opportunity that I have been flat-out refused.

My Plus membership renewed today, which is the only reason I even came to read why there were so many low reviews.

I said the following in my email to support, and I'll say it here: "It seems unfair that AppSumo would give us a $25 coupon as an incentive for becoming Plus members and then not re-issue that incentive at least once when we use our benefit of 60-day returns. It's like AppSumo is saying to us, "If you use this incentive, then make sure you don't use your benefit because you'll lose your incentive. Either keep the lousy/defective product, or you'll lose your incentive by taking advantage of your benefit, and you can't use your incentive on another product you'd like to keep."