Q: Your feedback on negative reviews online
Hi,
I really like your software.
I saw a lot of negative reviews on TrustPilot about your service. Examples included not honoring your terms of service, refunds not granted,etc.
How would you convince a prospective buyer like me?
jordi1
Apr 21, 2025A: Hi, thanks for your interest and your kind words about our software.
To clarify the concerns about Trustpilot: we do not moderate or influence the reviews there in any way. The last review was posted several years ago, and in total there are only 5 reviews, hardly “a lot.” Most of them stem from frustration, and none of those users ever reached out to us directly for a solution.
You’re free to try Proofly with a free account, no strings attached. We don’t believe in convincing or pushing potential buyers; the decision is entirely yours.
Regarding our terms of service: they were last updated in 2022, and all users are informed when such changes occur.
Let me know if you have any further questions.
drkrisHi Jordi. Thanks for your feedback. Could you kindly share the support email?
I encountered some issues setting up my first notification on Proofly.io. I will be expecting it.
There’s a live chat available on our website, you’ll find it in the bottom-right corner of the screen. That’s usually the fastest way to get support, as we respond there more promptly.
However, if you prefer to use email, reach out at info [at] proofly [dot] io. We’ll do our best to assist you as quickly as possible with the setup of your first notification.
I see we've spoken on the live chat already?