Q: Hi, love the Puppetry software.

Though before yesterday I typically made relatively shorter videos. I tried an approximately 3000 character limit video and it has been in queue for over 12 hours. I tried refreshing. I also had two videos in queue this length but deleted one hoping it would go faster. It is still in queue. I am using the Chrome browser with latest update.

DigitalExplorerApr 22, 2024
Founder Team
srpuppetry

srpuppetry

May 14, 2024

A: hi @ 104296511619738754574, thanks for trying out Puppetry! Our server hit a problem this morning, and some requests failed. Can you please reach out to us at hi@puppetry.com so we can take a look into your account? Thanks!

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Posted: Apr 23, 2024

I wrote your email but no response, my video is still in queue after second day. Any updates?

Founder
Posted: Apr 23, 2024

Hi @DigitalExplorer, we respond to all emails within a few hours. I'm sorry we missed yours. I am not able to find yours in my inbox. Can you please email me directly and I'll take a look at your account -- sr@puppetry.com