Q: Hi, love the Puppetry software.
Though before yesterday I typically made relatively shorter videos. I tried an approximately 3000 character limit video and it has been in queue for over 12 hours. I tried refreshing. I also had two videos in queue this length but deleted one hoping it would go faster. It is still in queue. I am using the Chrome browser with latest update.

srpuppetry
May 14, 2024A: hi @ 104296511619738754574, thanks for trying out Puppetry! Our server hit a problem this morning, and some requests failed. Can you please reach out to us at hi@puppetry.com so we can take a look into your account? Thanks!
I wrote your email but no response, my video is still in queue after second day. Any updates?
Hi @DigitalExplorer, we respond to all emails within a few hours. I'm sorry we missed yours. I am not able to find yours in my inbox. Can you please email me directly and I'll take a look at your account -- sr@puppetry.com