Q: I just purchased this but I dont get a verification code in my email.
Appsumo says it is activated but I never received your verification code in my mail. It is impossible to sign up. I contacted hello@reap.video but don't get an answer. Please help asap
A: Apologies for the inconvenience. Our email provider was suppressing few email addresses we have worked with them to get all the emails out. Apologies for the inconvenience. Can you try again.
Why is the last word often cut out, either in whole or in part? This often means the punch line is missing. You can't use the shorts. And if you try to add a segment to the video, the word remains cut out, and the segment is simply cut to the end of the half-word.
A: Thanks for pointing this out — you're absolutely right. Right now, our AI sometimes cuts clips mid-sentence to keep them punchy and build anticipation, encouraging viewers to watch the full video. But we’ve heard your feedback loud and clear: it’s frustrating when the last word or punchline gets cut off.
We’re actively working on a fix to ensure clips end on complete sentences without losing...
Q: Login asking for code, but only sending Link to OTP form asking again for the code
Hello Usama,
the first sign up process with reap two week ago was flawless. The code went into the inbox and I was able to login. I was working with reap today, great transcription and great content analysis, and saving after editing was much faster than before. The reap website, on firefox, suddenly seemed to hang, the fans of the computer were starting to work hard and so I tried to reload the page without effect. Only when I closed all the reap tabs the fans throttled. I know this cloud based behavior from the earlier days of Vimeo and Canva, so this for certain will mature with time.
I tried to log in again and the system is sending the Link to the OTP form instead of the access code. Also that email is going to the spam folder.
Are you aware of any bug with OTP at present?
Thank you again for this great product Best regards
Thanks so much for your thoughtful message and for the kind words about Reap — we really appreciate it!
Apologies for the inconvenience you experienced. We recently discovered that our email provider was suppressing some email addresses, which affected OTP delivery. We've since resolved the issue, and all OTP emails should now be going out correctly. Could you please try logging in...
A: Apologies you missed the current pricing window — we totally understand how frustrating that can be but this is how deals are created and managed on AppSumo Select with pre-configured schedule 😔
A major update is going live in just a few days — the current pricing was designed as a special offer for our earliest supporters and testers.
However, please reach out to us at hello@reap.video and...
Q: How does it compare to Opus.pro?
Curious, is it a similar tool or does it do extra things ?
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Q: I just purchased this but I dont get a verification code in my email.
Appsumo says it is activated but I never received your verification code in my mail. It is impossible to sign up.
I contacted hello@reap.video but don't get an answer.
Please help asap
Usama_reap
Apr 23, 2025A: Apologies for the inconvenience. Our email provider was suppressing few email addresses we have worked with them to get all the emails out. Apologies for the inconvenience. Can you try again.
Share reap
Q: Text is cut off in the middle of a word
Why is the last word often cut out, either in whole or in part? This often means the punch line is missing. You can't use the shorts. And if you try to add a segment to the video, the word remains cut out, and the segment is simply cut to the end of the half-word.
Usama_reap
Apr 23, 2025A: Thanks for pointing this out — you're absolutely right. Right now, our AI sometimes cuts clips mid-sentence to keep them punchy and build anticipation, encouraging viewers to watch the full video. But we’ve heard your feedback loud and clear: it’s frustrating when the last word or punchline gets cut off.
We’re actively working on a fix to ensure clips end on complete sentences without losing...
Share reap
Q: Login asking for code, but only sending Link to OTP form asking again for the code
Hello Usama,
the first sign up process with reap two week ago was flawless. The code went into the inbox and I was able to login.
I was working with reap today, great transcription and great content analysis, and saving after editing was much faster than before.
The reap website, on firefox, suddenly seemed to hang, the fans of the computer were starting to work hard and so I tried to reload the page without effect.
Only when I closed all the reap tabs the fans throttled. I know this cloud based behavior from the earlier days of Vimeo and Canva, so this for certain will mature with time.
I tried to log in again and the system is sending the Link to the OTP form instead of the access code. Also that email is going to the spam folder.
Are you aware of any bug with OTP at present?
Thank you again for this great product
Best regards
Usama_reap
Apr 23, 2025A: Hi Marco,
Thanks so much for your thoughtful message and for the kind words about Reap — we really appreciate it!
Apologies for the inconvenience you experienced. We recently discovered that our email provider was suppressing some email addresses, which affected OTP delivery. We've since resolved the issue, and all OTP emails should now be going out correctly. Could you please try logging in...
Share reap
Q: Price increasing already? 😭
Time extension(before price increase) could help. I wanted to go for Tier 3. 😭😭😭😭
Usama_reap
Apr 23, 2025A: Apologies you missed the current pricing window — we totally understand how frustrating that can be but this is how deals are created and managed on AppSumo Select with pre-configured schedule 😔
A major update is going live in just a few days — the current pricing was designed as a special offer for our earliest supporters and testers.
However, please reach out to us at hello@reap.video and...
Share reap