What is "submission chats per month"?

Question

Hello,\u000a\u000aCould you be elaborate a bit around the \u002212,000 submission chats per month\u0022 limit for Tier5? Does it mean that we can\u0027t have more than 12,000 chat sessions (from the beginning to the end of the session) or 12,000 actions/step in all our flows?\u000a\u000aWas going to buy Tier5, but if this is a strong limit, it\u0027s low.. Can\u0027t we extend it?\u000a\u000aMany thanks in advance!

release0 · Answer

Hi! Great question — happy to clarify!\u000aThe “12,000 submission chats per month” for Tier 5 refers to 12,000 unique chat sessions — not steps or actions. That means:\u000a\u0009•\u0009 Only one count per user interaction, regardless of how many steps, AI calls, or loops the session includes. The user can be chatting a long time with your agent, it counts as one chat.\u000a\u0009•\u0009We do not count page refreshes, bot crawlers, or users who never interact.\u000a\u0009•\u0009You can have complex flows with multiple steps or just a quick interaction — it all counts as one chat.\u000a\u0009•\u0009Also. while building your agents, you use our emulator, which doesn’t affect your quota at all.\u000a\u000aAs for limits:\u000a12,000 sessions is quite generous for most users — that’s up to ~400 chat sessions per day. However, we totally understand that some teams scale faster, so:\u000a\u000aYes, we can stack additional AppSumo codes to expand the limit beyond 12,000 chats. Just message us and we’ll sort it out for you.

mike083 · Answer

Yes, but with up to 500 chats/agents.. Unless the limit is per chat/agent ? I will probably not use more than 150/200 chat agents, but the major part of them will be exposed to huge audience, the limit will be reached in 5 to 10 days I'd say. What happens when the max number of chat sessions is reached? (error message,...)

Thank you

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