Awesome Customer Service
Hi there,
I was testing RobinReach and was about to give up because an important LinkedIn feature was missing.
However, I decided to give it a chance, so I asked: Could you please add the option to display thumbnails for my LinkedIn videos?
What did they say? 'Yes, it should be ready by the end of next week.'
I was stunned. That's not the usual response when you ask for new features.
The thing is: They did walk the talk: The following weekend, the new feature had been implemented and was up and running.
Wow!
CU Kim
Shaher_RobinReach
May 19, 2025Hi Kim,
Wow, thanks for sharing this story 💙
Delivering that LinkedIn video-thumbnail option on time was a big priority for us, and hearing that it made a difference for you makes the effort worthwhile.
We’ll keep listening and iterating so RobinReach keeps exceeding your expectations.
If you spot anything else we can improve, just let us know, we love a good challenge!