I cannot get the tool to work. To be fair I sent in a support ticket to support and the platform has emailed back asking me to leave a review - before the tool has even worked properly for me.

Support Ticket Request sent in at: 9:57 (No support response so far)
Received a Leave a Review Request: 10:10

As of right now, the tool generates nothing for me. It times out.
I'm writing this review at 10:32 - Still no support reply.

AND It's using my credits as if it did do something every time I try to get it to work.

UPDATE: 3:39pm

My response to his response

1) I bought a tool that did not work.
Before I received any response from support or that they even received my request, your system asked me to review the non-working product I had just purchased BEFORE checking with me to to see if it even worked for me.

2) The roundup I ended up creating that you reference was by clicking on a link in the list of "Get Inspired" that auto generates a roundup that I do not want or need (and used credits to do so).

3) I clicked on the Retry button in the dash after you have made the statement we've fixed it AND it still does NOTHING FOR ME and times out. No roundup created. Another credit used.

4) I'm not at a party. I'm not here to be "fun." I bought a tool that does not work and am following your outlined procedures.

As Of Right NOW: The tool still does not work for me (3:29pm)

Josh, If you'd like to contact me directly, you have my email address on my support ticket and we can chat to work through the issues I'm having with your tool THAT DOES NOT WORK for me.

Update Again: 3:43pm

I started a new Roundup from scratch and created a new roundup - it worked this time.

The Output Results are Impressive. I'm thinking of going all in on this tool BUT hesitate to do so given the support exchange I have received. Support of a tool means more to me than the effectiveness of a tool.

No tool is "good" if there is no support or unacceptable support.
I do not care for being told I'm no fun at a party, when I am asking for support and I'm following your "support system."

If you do not like what I did, when I did it, fix your system. I was following YOUR directions.

If this support issue had been approached differently, this would not have been an issue for me at all and I'd be all in.

Update again: (5:10pm)

Josh has reached out to me.
1) He has shared that due to this review the onboarding process has been modified.
2) The bug I had experienced has been addressed and fixed. They apologized for that.
3) I'm changing my Star Rating from One star to Three stars ONLY because I feel I'm still being blamed for expecting the tool to work and that I'm being entirely unreasonable to expect a support reply on a Saturday. He mentions that in the review request email I received, it states to "Please respond to this email first if you were thinking of leaving a negative review and we'll do everything we can to earn your 🌮🌮🌮🌮🌮."

Try responding to my support request before asking for a product review. Implement an autogenerated support ticket response system.

An automated message of: "If you are experiencing any difficulties, we are currently updating our system, please try again in an hour" would have circumvented this entire thread.

Lastly, I do not believe I'm abusing the appsumo review system. I'm assuming you came to Appsumo to get user feedback for improving your system. I'm providing you feedback in real time and it appears to be working to help you improve your tool as you are in fact improving the onboarding experience.

Blaming me for what you consider to be "unreasonable expectations" and suggesting I'm abusing the system, is probably not the best perspective to have of this situation.