Q: Over 25k subs?
I wonder what happens once I reach 25k subs. Just had this answer from your bot inside the app. Can you confirm?
"Since you’re already at the highest AppSumo‐sold tier, any contacts you add beyond that plan’s limit will simply bill at $10 for every extra 1,000 subscribers. You won’t be blocked or lose access—you’ll see a notice in your dashboard, and the overage charges are applied automatically.
If you’d rather avoid per-1,000 overages, you can also reach out to Support about moving to a custom monthly Empire Add-On plan (which includes white-labeling, dedicated IP, double opt-in, etc.)—that plan renews every 30 days and gives you a flat rate for unlimited or very high contact counts.
Let me know if you want help with overage billing or exploring a custom plan! 😊"

Natasha_originals
May 11, 2025A: Hello Anxious_Panda,
Thank you for your message, and sorry for the chatbot mistake.
We will make sure to correct that.
At this time, our highest tier, Tier 5, supports a maximum of 25000 contacts on a single account.
That said, you may send an email to our support team at support@sendfox.com and we can check if we could accommodate more than 25K contacts on one Sendfox account.
Thank you for your patience and understanding.
With kind regards!