The service seems fine, but I cant get a response from the support team
Overall, the product seems fine, but I can't fully understand the documentation. I'm not seeing how this is a full-featured CRM. Regarding email management, I can't figure out how this app actually works without a video — additional documentation would definitely help.
From my perspective, this is basically the same as ADILO, Gumlet, or any other service that lets you embed videos and place interactive elements over them to unlock content.
I was super excited about this service, and overall I'm satisfied, but the lack of communication from the team and the poor documentation are a huge letdown in my opinion.
Would I recommend it? Yes, but only for specific use cases. It’s far from being a full email marketing platform.
Anisha_Animaker
Apr 29, 2025Hi Sean,
Thank you so much for taking the time to share your honest feedback, we truly appreciate it.
I want to sincerely apologize for the communication gaps and the confusion around the documentation. Your concerns are completely valid.
We're actively working on improving both our response time and the quality of our documentation, including adding more videos and clearer walkthroughs to better illustrate how the platform works,
If you're open to it, I'd love to connect you with someone from our team directly to walk you through the platform and hear more about your use case. Please feel free to book a call using this link - https://calendly.com/getshow-discussion/30min
Thanks again!