We have a fairly simple media player to preview videos; but we're not a video platform..The video player is for you to your recipient to preview the video or audio files).
We don't currently allow embeds, although that may be coming soon to some plans.
In the QA, you said: "Your files are stored for the lifetime of your account, provided you log in at least once a year or after the file express expiration date, which you can set in your dashboard."
Does this mean that users must log in at least once a year to keep their accounts active and prevent suspension or deletion?
While it's not a strict, immediate rule, generally, when you create a file transfer, you have the option to set an expiry date. For instance, if you set an expiry for one week, the file will expire, meaning recipients can no longer access it after those seven days. However, the file itself won't be deleted, it will still be accessible within your admin dashboard where you can reset the...
We’ve had SinoSend in our cart for a while now, but haven’t pulled the trigger yet because we’ve been waiting for the EU servers to launch. Is it possible to go ahead and purchase the codes and activate our account and start using it right away, of course, and then switch from Asia to EU once the EU servers are available?
Also, is that something we can do ourselves? What’s the best way to go about this?
We hope to hear from you soon, especially before the price goes up.
Other question, will you give your roadmap a update? We don’t believe there is nothing in progress :-) We would like to follow te EU server works.
A: Hey there! It's fantastic to know you're looking forward to our EU storage servers – we really appreciate your patience.
We've been heads down lately, rolling out some exciting updates, including:
- Background customizations - Custom email domains - Teams (allowing multiple seats per account) - And a good number of under-the-hood fixes! - You're spot on about the EU servers. We're still...
When will you be GPDR compliant and when will you have EU servers? Does it make sense to invest now and just wait with redeeming the codes until we will be able to select the EU servers during the registration process?
I would wait if you need GDPR compliancy. Please add your upvote and following here so you will be notified about it: https://sinosend.com/roadmap/p/eu-region-gdpr
When we complete this addition you will be notified -- That would be best.
A: Hi, no, we send files, and receive files, organize them and notify you. We are however looking in to collecting payments or password protecting files before downloading.
1) I just took a ‘Test Drive’ from your website and uploaded 6x files totalling 500mb. My question is, as this was a trial and I have not created an account, yet, was the upload slow (compared to my 'WeTransfer' and 'FromSmash Pro' accounts because it was a free trial? Once I create an account, will it upload faster? It took 6x longer than my Pro accounts.
2) How long can I store a file or files before your system deletes it?
A: Currently, our origin servers are located in Asia, which can affect upload speeds for users in other regions. However, our download CDN is global, ensuring your recipients experience fast download speeds. This difference between upload and download speed is common in many file transfer services.
We are continuously working to improve our service and plan to add more origin servers as we grow....
Q: Do you have a built-in media player where files can be shared or embedded via html?
Rishi_Sinosend
Apr 21, 2025A: Hey Roberto;
We have a fairly simple media player to preview videos; but we're not a video platform..The video player is for you to your recipient to preview the video or audio files).
We don't currently allow embeds, although that may be coming soon to some plans.
Share Sinosend
Q: Account Login Inquiry
In the QA, you said: "Your files are stored for the lifetime of your account, provided you log in at least once a year or after the file express expiration date, which you can set in your dashboard."
Does this mean that users must log in at least once a year to keep their accounts active and prevent suspension or deletion?
Thank you.
Rishi_Sinosend
Apr 21, 2025A: Hi HLM,
While it's not a strict, immediate rule, generally, when you create a file transfer, you have the option to set an expiry date. For instance, if you set an expiry for one week, the file will expire, meaning recipients can no longer access it after those seven days. However, the file itself won't be deleted, it will still be accessible within your admin dashboard where you can reset the...
Share Sinosend
Ok, understood. Thank you.
Q: Switch from Asia to EU server
Hi SinoSend Team,
We’ve had SinoSend in our cart for a while now, but haven’t pulled the trigger yet because we’ve been waiting for the EU servers to launch. Is it possible to go ahead and purchase the codes and activate our account and start using it right away, of course, and then switch from Asia to EU once the EU servers are available?
Also, is that something we can do ourselves? What’s the best way to go about this?
We hope to hear from you soon, especially before the price goes up.
Other question, will you give your roadmap a update? We don’t believe there is nothing in progress :-) We would like to follow te EU server works.
Thanks in advance and all the best
Rishi_Sinosend
Apr 19, 2025A: Hey there! It's fantastic to know you're looking forward to our EU storage servers – we really appreciate your patience.
We've been heads down lately, rolling out some exciting updates, including:
- Background customizations
- Custom email domains
- Teams (allowing multiple seats per account)
- And a good number of under-the-hood fixes!
- You're spot on about the EU servers. We're still...
Share Sinosend
When will you be GPDR compliant and when will you have EU servers? Does it make sense to invest now and just wait with redeeming the codes until we will be able to select the EU servers during the registration process?
I would wait if you need GDPR compliancy. Please add your upvote and following here so you will be notified about it: https://sinosend.com/roadmap/p/eu-region-gdpr
When we complete this addition you will be notified -- That would be best.
Q: can it work as a SaaS?
I mean collecting payments from users to use?
Rishi_Sinosend
Apr 18, 2025A: Hi, no, we send files, and receive files, organize them and notify you. We are however looking in to collecting payments or password protecting files before downloading.
Share Sinosend
Q: Before I Jump In ...
1) I just took a ‘Test Drive’ from your website and uploaded 6x files totalling 500mb. My question is, as this was a trial and I have not created an account, yet, was the upload slow (compared to my 'WeTransfer' and 'FromSmash Pro' accounts because it was a free trial? Once I create an account, will it upload faster? It took 6x longer than my Pro accounts.
2) How long can I store a file or files before your system deletes it?
Rishi_Sinosend
Edited Apr 16, 2025A: Currently, our origin servers are located in Asia, which can affect upload speeds for users in other regions. However, our download CDN is global, ensuring your recipients experience fast download speeds. This difference between upload and download speed is common in many file transfer services.
We are continuously working to improve our service and plan to add more origin servers as we grow....
Share Sinosend
Thank you for being so transparent about your service. Yes, for pricing and the type of deal, I totally understand what you are saying :-)