Sinosend Questions

Showing 1 - 20 of 108 questions

Q: Do you have a built-in media player where files can be shared or embedded via html?

robertosantoliApr 21, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Apr 21, 2025

A: Hey Roberto;

We have a fairly simple media player to preview videos; but we're not a video platform..The video player is for you to your recipient to preview the video or audio files).

We don't currently allow embeds, although that may be coming soon to some plans.

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Q: Account Login Inquiry

In the QA, you said: "Your files are stored for the lifetime of your account, provided you log in at least once a year or after the file express expiration date, which you can set in your dashboard."

Does this mean that users must log in at least once a year to keep their accounts active and prevent suspension or deletion?

Thank you.

HLMPLUSApr 21, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Apr 21, 2025

A: Hi HLM,

While it's not a strict, immediate rule, generally, when you create a file transfer, you have the option to set an expiry date. For instance, if you set an expiry for one week, the file will expire, meaning recipients can no longer access it after those seven days. However, the file itself won't be deleted, it will still be accessible within your admin dashboard where you can reset the...

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Q: Switch from Asia to EU server

Hi SinoSend Team,

We’ve had SinoSend in our cart for a while now, but haven’t pulled the trigger yet because we’ve been waiting for the EU servers to launch. Is it possible to go ahead and purchase the codes and activate our account and start using it right away, of course, and then switch from Asia to EU once the EU servers are available?

Also, is that something we can do ourselves? What’s the best way to go about this?

We hope to hear from you soon, especially before the price goes up.

Other question, will you give your roadmap a update? We don’t believe there is nothing in progress :-) We would like to follow te EU server works.

Thanks in advance and all the best

BrandWaltPLUSEdited Apr 19, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Apr 19, 2025

A: Hey there! It's fantastic to know you're looking forward to our EU storage servers – we really appreciate your patience.

We've been heads down lately, rolling out some exciting updates, including:

- Background customizations
- Custom email domains
- Teams (allowing multiple seats per account)
- And a good number of under-the-hood fixes!
- You're spot on about the EU servers. We're still...

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Q: can it work as a SaaS?

I mean collecting payments from users to use?

spectiakPLUSApr 17, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Apr 18, 2025

A: Hi, no, we send files, and receive files, organize them and notify you. We are however looking in to collecting payments or password protecting files before downloading.

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Q: Before I Jump In ...

1) I just took a ‘Test Drive’ from your website and uploaded 6x files totalling 500mb. My question is, as this was a trial and I have not created an account, yet, was the upload slow (compared to my 'WeTransfer' and 'FromSmash Pro' accounts because it was a free trial? Once I create an account, will it upload faster? It took 6x longer than my Pro accounts.

2) How long can I store a file or files before your system deletes it?

KingerPLUSApr 15, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Edited Apr 16, 2025

A: Currently, our origin servers are located in Asia, which can affect upload speeds for users in other regions. However, our download CDN is global, ensuring your recipients experience fast download speeds. This difference between upload and download speed is common in many file transfer services.

We are continuously working to improve our service and plan to add more origin servers as we grow....

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