Sinosend Questions

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Q: Suggestion for Interface Improvement and Text Customization

Hello,

I recently purchased Tier 4, and while the app is useful, the design feels outdated. A minor interface update would enhance usability. Additionally, for non-English-speaking users, customization options are essential:
1. Download Screen: Allow customization of the text “Sent you 2 files 52.3 kB in total” and the “Download” button. Also, my logo does not appear here.
2. File Request Screen: The info card looks outdated, isn’t customizable, and should match the neutral style of the download card for better brand integration. Key texts should also be translatable.

These small but crucial changes would improve user experience. If direct modifications aren’t possible, could CSS customization be an option? I appreciate your attention and look forward to your response.

Best regards

jmpdsevillacolPLUSMar 31, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Mar 31, 2025

A: Hi JM,

Thanks so much for your support and the awesome suggestions! We really appreciate it.

We're working hard to improve Sinosend, and we're prioritizing features based on what users are asking for in our Roadmap portal. Your ideas are great, and and we'll definitely take them into account.

To make sure everyone sees your suggestions and can chime in, could you add them to our Roadmap...

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Q: Hello! What is the maximum size per file uploaded?

contato617PLUSMar 28, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Mar 29, 2025

A: Hi

Upload file size limits

Tier1: 10GB
T2: 25GB
T3-T4: 100GB
T5: 150GB,
T6: 200GB,
T7/T8 : No limit or up to your maximum storage size which is 2.5TB/3TB

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Q: Do you have servers in the US or only in Asia?

WonkaPLUSMar 28, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Edited Mar 29, 2025

A: Asia right now for uploads.
Expected EU, US servers sometime in Q2 2025.

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Q: more codes?!

wow i see you guys added more codes! have you guys fixed the issues with sending large files? i had past clients not being able to download those large video files so i was kinda forced to use google drive for large files and sinosend for smaller files ( i have teir 3) but i am looking to max out codes im just looking for reassurance because i am a long time user and fan

ClaxxiqPLUSMar 14, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Mar 14, 2025

A: Hey WC, long time no see.

We've been hard at work with some updates (if your following on the roadmap you might have already been notified) but in a nutshell, we've released since our launch:

-Background customizations for the Download & Receive portal
-Zip all your transfers & Requests
-We just launched TEAMS last week, so you can have multiple seats per account (your plan gets 5 users...

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Q: Have you added the view only feature (disabling the download option) for pdfs?

And the "Password Protected" download link feature.

Thanks.

salproPLUSMar 10, 2025
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Founder Team
Rishi_Sinosend

Rishi_Sinosend

Mar 11, 2025

A: Not yet; we just released Teams earlier this week. Refer to our roadmap.

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