Q: Having an issue and sent an email but haven't received a response
Hello,
I signed up but the package I purchased didn't activate and it keeps asking for payment. I sent an email but haven't received a response. Are there any other ways to reach support?
A: We did extensive testing and discovered that you have to follow the flow direction exactly from AppSumo. Please do not download Skoop before, as that seems to be an issue. We have found that people are trying to download it or have downloaded it in the past and decided to purchase it here.
If that is the case or if you have any issues simply email me directly and provide a screenshot of the...
I used the same email ID as my Appsumo account and it's asking me for payment. I sent an email with request for support but no response yet either so I was unsure if I had the correct support email address.
It looks like an awesome product and I'm excited to dive in. With kindness and gratitude, Patti.
My team is taking a deep dive to see if something broke over the last few days. Meanwhile, if you have purchased Skoop just email me (troy@thetroyagency.com) your user ID and we will make sure it is activated for you. Also if you want to do this in real time then schedule 20 minutes with me and we will make sure it is working. https://go.oncehub.com/selectconsultation That is what we did for B16m
No. The AI is only an assist. So it helps you structure your ideas. Matter of fact LinkedIn is using AI as well for certain things.
The videos are done individually. And it promotes personalization and building genuine connections.
LinkedIn does not like any kind of automation.
There is no automation in Skoop by itself.
Q: Linkedin warning
Hello! I’m testing your tool, and after uploading a video and sharing a link with the customer, they encounter a standard warning: "You’re leaving LinkedIn. If you trust this link, select it to continue." I’ve noticed that reputable applications like Loom bypass this step, making the experience more professional. Could you implement a similar feature?
Actually we had that previouly when we used one of the big companies for hosting. It solved that issue. However it caused a few other issues with their API breaking, the prvented additional features that people requested, and it costs was a bit rediculous (and we wanted to avoid 10X our costs to the buyers).
totally understand, thanks for the clarification! :)
Q: Team option?
This gives me ideas about a bunch of things but I'd really be interested to see if this is available for our team. Could this be used in that manner? If so, can you show how?
Q: Having an issue and sent an email but haven't received a response
Hello,
I signed up but the package I purchased didn't activate and it keeps asking for payment. I sent an email but haven't received a response. Are there any other ways to reach support?
troy04
Jan 16, 2025A: We did extensive testing and discovered that you have to follow the flow direction exactly from AppSumo. Please do not download Skoop before, as that seems to be an issue. We have found that people are trying to download it or have downloaded it in the past and decided to purchase it here.
If that is the case or if you have any issues simply email me directly and provide a screenshot of the...
Share Skoop
Verified purchaser
Hi B16m. We have received a few of these issues. All of them thus far as been resolved by using the email you used for AppSumo.
It appears that in most cases the AppSumo purchase was made using a different email ID then what you are trying to use to log in.
To resolve this, please log in with the original email ID you use for AppSumo
Let me know if this works.
Verified purchaser
Hi Troy, I'm having the same trouble as above.
I used the same email ID as my Appsumo account and it's asking me for payment. I sent an email with request for support but no response yet either so I was unsure if I had the correct support email address.
It looks like an awesome product and I'm excited to dive in.
With kindness and gratitude, Patti.
Verified purchaser
My team is taking a deep dive to see if something broke over the last few days. Meanwhile, if you have purchased Skoop just email me (troy@thetroyagency.com) your user ID and we will make sure it is activated for you. Also if you want to do this in real time then schedule 20 minutes with me and we will make sure it is working. https://go.oncehub.com/selectconsultation That is what we did for B16m
Verified purchaser
Thanks so much Troy for your help! I'll send through an email with the required info for activation.
Q: Calendar Integration
Can this also be integrated with calendars such as for meeting bookings?
troy04
Jan 14, 2025A: Yes. Go to the settings and add your booking link.
1. You can add your own calendar link that is already synced to your calendar in the settings.
2. Or you can use the built-in calendar option to sync with your Google or MS Microsoft calendar. We just turned that on via the latest version.
Share Skoop
Q: Account safety
Will using this video feature or writing and posting feature using AI result in LinkedIn banning the account?
Share Skoop
Verified purchaser
Hi Premjit. Good question
No. The AI is only an assist. So it helps you structure your ideas. Matter of fact LinkedIn is using AI as well for certain things.
The videos are done individually. And it promotes personalization and building genuine connections.
LinkedIn does not like any kind of automation.
There is no automation in Skoop by itself.
Q: Linkedin warning
Hello! I’m testing your tool, and after uploading a video and sharing a link with the customer, they encounter a standard warning: "You’re leaving LinkedIn. If you trust this link, select it to continue." I’ve noticed that reputable applications like Loom bypass this step, making the experience more professional. Could you implement a similar feature?
troy04
Jan 2, 2025A: Hi "Voyteck"
Actually we had that previouly when we used one of the big companies for hosting. It solved that issue. However it caused a few other issues with their API breaking, the prvented additional features that people requested, and it costs was a bit rediculous (and we wanted to avoid 10X our costs to the buyers).
We were more interested in stability.
So those companies have from...
Share Skoop
Verified purchaser
totally understand, thanks for the clarification! :)
Q: Team option?
This gives me ideas about a bunch of things but I'd really be interested to see if this is available for our team. Could this be used in that manner? If so, can you show how?
troy04
Jan 2, 2025A: "Sean_T" thanks for the question.
Well we are in version 1 of the Skoop software, but we do have plans to make it a team platform.
First we are adding a built-in solo CRM. That will happen in a month.
And then we may add more video editing options or contentment management calendar.
So much to do!
Share Skoop
Is there a recommended tier for what the team account would land on?