Having an issue and sent an email but haven't received a response

Question

Hello, \u000a\u000aI signed up but the package I purchased didn\u0027t activate and it keeps asking for payment. I sent an email but haven\u0027t received a response. Are there any other ways to reach support?

troy04 · Answer

Hi B16m. We have received a few of these issues. All of them thus far as been resolved by using the email you used for AppSumo.

It appears that in most cases the AppSumo purchase was made using a different email ID then what you are trying to use to log in.

To resolve this, please log in with the original email ID you use for AppSumo

Let me know if this works.

troy04 · Answer

My team is taking a deep dive to see if something broke over the last few days. Meanwhile, if you have purchased Skoop just email me (troy@thetroyagency.com) your user ID and we will make sure it is activated for you. Also if you want to do this in real time then schedule 20 minutes with me and we will make sure it is working. https://go.oncehub.com/selectconsultation  That is what we did for B16m

troy04 · Answer

We did extensive testing and discovered that you have to follow the flow direction exactly from AppSumo. Please do not download Skoop before, as that seems to be an issue. We have found that people are trying to download it or have downloaded it in the past and decided to purchase it here. \u000a\u000aIf that is the case or if you have any issues simply email me directly and provide a screenshot of the purchase and we will manually activate it for you. \u000a\u000aAlternitively you can schedule a 20 minute 1\u002Don\u002D1 conversation with the following link: https://go.oncehub.com/selectconsultation \u000a\u000aWe are here to help :\u002D)

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