Has some major issues
The GMB reports and SEO reports have proven to be completely unreliable - then when trying to contact support, the support interface is having issue with the attachments. Nothing is getting done with the problems.
To top it off the offer details list a high number of monthly credits and yet they implemented a very small search limit after we purchased so there is no way we could even use the credits - they told us to get our own API keys… not sure what we paid for in that case.
Stanley_SmatLeads
May 1, 2025Hello team+
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We’d like to clarify that our support help desk is fully functional, and we’ve been actively assisting users through our support channels. Many users have successfully reached out, and we’ve been responding promptly to ensure their issues are resolved.
Regarding the SEO report, we acknowledge there are currently some UI-related issues. We’re actively working on improving this, and a significantly enhanced version will be released in our upcoming Version 2.0 this quarter.
As for the credits, it’s important to note that they are distributed separately across LinkedIn search, Bing search, and Google Business Profile search. There has not been a reduction in total credits, but rather a clear separation to ensure balanced usage across platforms.
We understand how critical these features are to your workflow and remain committed to delivering a smooth and valuable experience. Please feel free to reach out to our support again so we can help address any specific issues directly.
Thank you again for your feedback.