Q: Agency?
1. Where can I find out more about how I could use this for my agency, create and have access to sub accounts, and just pay for the sub accounts myself?
2. Is there a cost for work flows
3. If i connect a sim card, does that mean I don't have to worry about credits or connecting to my twilio?
4. What are the email limits? Does email only connect via smtp or can I use sendgrid?
5. What is the social media library. Can I create content for one sub account and copy it to use it in other sub accounts? Or can each sub account just pull from the same social media library?
6. Do the voice mails/or voice drops require that you are calling a cell phone in order to leave the message?
7. Do you have a website chat widget? If so, does it send a text to the business owner when someone tries to chat, or is it just and ai bot.
Henry_SMSiT
May 2, 2025A: Thank you for your interest! Here’s a detailed breakdown of your agency-related questions:
1. Agency Use & Sub-Accounts
You can learn more about using SMS-iT for your agency, creating sub-accounts, and managing them under your main account here:
👉 [Reseller Program Training Portal](https://training.smsit.ai/categories/reseller-program)
2. Workflow Automation Cost
Workflow Automation is available as an **add-on via our RAAS-iT plan**. It’s not included in any LTD plan.
3. SIM Card Usage & Credits
Connecting or using a SIM card still requires credits. Credits are used to send messages, while the SIM card network is only used to relay and deliver the messages. Twilio is optional — credits are still needed regardless.
4. Email Limits & SMTP
Email sending has no limitations. You can use SMTP, SendGrid, or any compatible email provider of your choice.
5. Social Media Library Access
Our Social-iT tool (social media library and scheduler) is not included in LTD plans. Content cannot be shared across sub-accounts unless they are manually duplicated.
6. Voicemail / Voice Drops
We offer both:
Ringless voice drops, which don’t require a call.
Voice broadcast, which does require calling.
7. Website Chat Widget
Yes, we offer a chat widget called Chat-iT. It includes both AI bot functionality and can send real-time text alerts to the business owner when someone initiates a chat.
8. Onboarding & Training
📘 Manual: [Onboarding Guide](https://onboarding.smsit.ai)
📹 Videos: Coming soon
🤖 Tutor-iT: Available now in your account (bottom right corner). It’s our Agentic AI Tutor that replaces traditional tutorials by teaching you how to use SMS-iT interactively — like having a personal AI coach.
Let us know if you'd like help getting started or want a personalized demo!
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