Q: Agency usage
I am considering top tier 5:
1. Can we add clients and create sub-accounts? If allowed, is there an additional cost, and what is the cost per client or workspace?
2. Which tier includes a white-label account with the ability to add clients?
3. Can we add multiple WhatsApp numbers or social media accounts in one workspace (e.g., separate numbers for sales, support, etc.)?
4. For client sub-accounts, will credits be allocated from our 1,000,000 monthly credits, or will they receive their own? If they get their own, how many credits per month will they receive?
5. Do unused credits roll over?
6. Is inbox access available on the mobile app, or are there plans to add it?
7. Can GHL and SMS-it uni inbox be used together?
8. Is there any functionality like manychat for meta? or plans ETA?
Henry_SMSiT
May 1, 2025A: Thank you for your interest in Tier 5 and agency use! Here are detailed answers to your questions:
Client & Sub-Account Creation:
Yes, you can create unlimited team sub-accounts for internal collaboration — these are free. For clients, you can create standalone accounts starting at just $9/month through our RAAS-iT à la carte plan, ideal for managing separate client workspaces.
White-Label Client Management:
White-label functionality with client management is not included in standard tiers. To access this, you’ll need our Reseller Plan, which is $99/month. This grants you the ability to fully white-label SMS-iT and resell all features and services at a 40% discount from the retail price in our RAAS-iT plan.
Multiple WhatsApp or Social Media Accounts:
Yes, you can connect unlimited WhatsApp numbers and social media accounts within a single workspace, making it easy to manage separate channels for sales, support, and more.
Client Credit Allocation:
Under the reseller plan, client accounts come with unlimited credits. They won’t consume your 1,000,000 monthly credits — each account operates independently under your reseller structure.
Credit Rollover:
Yes, unused credits roll over to the next month.
Mobile Inbox Access:
A mobile-friendly web version is available now, and our dedicated mobile app is currently in development and scheduled to launch later this year.
GHL + SMS-iT Uni Inbox Integration:
Yes, you can use Go High Level (GHL) alongside the SMS-iT Uni Inbox without issue.
ManyChat-style Functionality for Meta:
We’d love to hear more about the exact features you're looking for — whether it’s chatbot automation, flow builders, triggers, or campaign sequences — so we can confirm what's available or in development.
Let us know if you'd like a walkthrough or personalized onboarding!