Q: Can I manage incoming phone calls?
First of all: is it possible to connect any SIM card of any country (e.g.Austria)?
Once connected? Can I "manage" incoming calls to that number and can I continue using my mobile phone with the same SIM card? What I mean with manage: e.g. create a system where the customer will choose the reason for his call and upon this the phone call will be forwarded to my mobile phone and or to another employee?
Henry_SMSiT
May 2, 2025A: Yes, you can connect a SIM card from any country, including Austria, as long as it supports standard GSM networks.
At this time, you can only make and receive calls using any of our 8 supported gateway providers for voice calls. SIM cards and BulkGate (one of our 9 gateways) are not currently supported for voice calling — they are used solely for messaging.
Regarding call management, once you're connected through a supported voice gateway, you can set up interactive call flows (e.g., press 1 for support, 2 for sales), and route incoming calls to your mobile phone or other team members based on the caller's selection.
If you're looking to use your existing SIM number, we recommend porting the number into one of our supported gateways to take full advantage of our call features.
Let us know if you’d like help setting up a voice gateway or configuring call routing!