SMS-iT CRM - Plus Exclusive

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Q: Doubts about the roadmap.

Hi,
I would be interested in your product, I am interested in the "philosophy" behind companies and I have many doubts.
To the negative reviews, you have responded in a similar way, sometimes inappropriate or annoyed.
I repeat a question, but please do not respond as other times, citing recent improvements and updates.
The website shows the state of the company, so I ask you again:
What is the purpose of your roadmap stuck in 2023?
We do not know what has been done, what needs to be done, what will actually be done.
It serves to create confusion in the buyer, to hide your real activity which, according to what some of your users have written, is intrusive and aimed at upselling.
I do not want to talk about the labyrinth of pricing policy, it reminds one of Knossos.
This is from some reviews.
Thanks for the answer.

mancinelligfPLUSMay 2, 2025
Founder Team
Henry_SMSiT

Henry_SMSiT

Edited May 2, 2025

A: Thank you for your thoughtful message — we genuinely appreciate your interest and your candid feedback.

You’re absolutely right to question the roadmap’s status. We made a strategic decision to stop publicly updating the roadmap in 2023 due to frequent copycat behavior from competitors. Many of our innovations were being replicated before we could even fully release them, which impacted our competitive edge.

That said, development has never stopped — in fact, our pace has accelerated significantly. We continue to roll out major improvements weekly, and all active users benefit from these enhancements in real time. Our internal roadmap is robust, but we now focus on execution-first, rather than promoting what’s coming.

We understand that this may create some uncertainty for potential buyers, and we’re actively working on a more transparent yet secure way to communicate upcoming features without compromising our innovation.

If you'd like, we can share recent updates or connect you with a member of our team for a one-on-one walkthrough to help clarify what’s live and what’s next — no fluff, just facts.

Thanks again for holding us accountable.

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