4.4
Taco ratings
Customers appreciate SMS-iT CRM - Plus Exclusive for its robust lead generation capabilities across SMS, email, and social media, seamless integration, and efficient contact management. Some minor drawbacks include a clunky user interface and occasional bugs, but they are overshadowed by the platform's continuous improvement. With an impressive 4.5 overall rating and 153 reviews, it's a solid buy, especially with the 60-day money-back guarantee. Give it a try and experience the benefits firsthand!
AI-powered summary of customer reviews
Verified purchaser
Problemed Solved
I was struggling with a few things with SMS-IT and I was able to get Support (Mark) to help me resolve everything. I was able to send out a bulk text utilizing AI with my Chat GPT link to spin the texts as not to get my service provider to flag my account. I went from frustration to gratitude. Not often will you get that type of personal support. A+. So many wonderful options with this software. Lots to learn but excited to use this to grow my company. Thanks SMS-It!
Henry_SMSiT
Edited May 29, 2025Thank you so much for your kind feedback! We're thrilled to hear that Mark was able to help resolve your issues and that you’re now able to leverage SMS-iT’s advanced features, including AI-powered bulk texting with ChatGPT integration. We know there’s a learning curve with a robust platform like SMS-iT, but we’re committed to supporting you every step of the way. We truly appreciate your...
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Verified purchaser
Lifetime Deal? More Like Limited Time Trial.
I signed up for a lifetime deal with specific features included — emphasis on lifetime. Now, out of nowhere, it’s $3.99/month to keep using what was originally promised. If I wanted a subscription, I’d have gone that route from the start. These surprise fees should be the company’s responsibility, not mine. Happy to revise my review once this mess is sorted. Also, @AppSumo should probably be looped in on this plot twist in the terms and conditions.
Henry_SMSiT
May 23, 2025Thank you for your honest feedback — we hear you, and we understand why this feels frustrating.
When you purchased your Lifetime Deal, we truly meant it — and we remain committed to honoring lifetime access to the platform and its core features. That hasn't changed.
What has changed, however, is the legal landscape. In December 2024, SMS-iT was included in an FCC compliance mandate (DA 24-1267)...
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Verified purchaser
UNILATER CHANGE OF INITIAL TERMS
was supposed to be a lifetime deal with the features described, and now they charge 3.99$ per month to be able to use them. I can change review once this gets fixed and sorted. Also @appsumo needs to be aware of these change from terms.
Henry_SMSiT
May 16, 2025Hi there,
We completely understand your concern, and we truly appreciate your support as a Lifetime Deal customer.
Please know that your LTD is still fully honored — we’ve made no changes to the core platform access you purchased. The $3.99/month fee only applies to active phone numbers used for Text, Voice, and Fax. This is not a feature charge — it’s a direct response to new FCC compliance...
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Verified purchaser
Not a happy customer
We have a technical issue where one party cannot hear another. Our equipment works with all other voip services. We scheduled and confirmed a meeting for support. The agent never showed up. Now today I wanted to schedule again but we are being told we have to agree to an additional charge of $3.99 per month per number. And unless I do that I cannot get to the place to schedule another meeting. Why would I agree to any additional charges when you cannot make what I have work or show up to agreed upon meetings?
Henry_SMSiT
Edited May 14, 2025Thank you for your feedback, and we sincerely apologize for the frustration you've experienced.
First, we're sorry to hear about the missed meeting and the technical issue you've encountered. This is not the level of service we strive to deliver, and we take it seriously. We’ve flagged this with our support team for immediate follow-up to help resolve your call audio issue.
Please know that...
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Verified purchaser
Poorly Optimized
The most frustrating thing is that I cannot properly add a contact in the CRM. It won't save the contact info. Contacting customer support is a pain in the neck.
Henry_SMSiT
Edited May 1, 2025Thank you for sharing your feedback — and we sincerely apologize for any frustration you've experienced. 🙏
We want you to have the best possible experience with SMS-iT, and your input helps us improve every day. 🌟
We’re happy to share a few important updates that directly address your concerns:
✅ Contact Management:
The system already includes a robust contact upload feature. Simply click on...
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