Not a happy customer
We have a technical issue where one party cannot hear another. Our equipment works with all other voip services. We scheduled and confirmed a meeting for support. The agent never showed up. Now today I wanted to schedule again but we are being told we have to agree to an additional charge of $3.99 per month per number. And unless I do that I cannot get to the place to schedule another meeting. Why would I agree to any additional charges when you cannot make what I have work or show up to agreed upon meetings?
Henry_SMSiT
Edited May 14, 2025Thank you for your feedback, and we sincerely apologize for the frustration you've experienced.
First, we're sorry to hear about the missed meeting and the technical issue you've encountered. This is not the level of service we strive to deliver, and we take it seriously. We’ve flagged this with our support team for immediate follow-up to help resolve your call audio issue.
Please know that onboarding support is always free and can be accessed directly anytime at https://onboarding.smsit.ai. You're not required to pay the $3.99/month compliance fee to schedule onboarding or receive help—this fee only applies to regulatory compliance for communication-enabled numbers, as required by U.S. telecom regulations.
We would love the opportunity to make this right. A support representative will be available during your next meeting at your convenience, and we’ll work with you until your issue is fully resolved.
Thank you again for your patience.
— The SMS-iT Support Team
support@smsit.ai | www.smsit.ai