I wish I could give this more tacos but...
So I bought Tier 2 and would like to upgrade to Tier 3 because this product is very promising.
But at the moment I'm facing two issues, one of them being major: whenever I try to process a video that's more than 30 min long (and way less than 2 Gb which is the limit) I get the same error message "Task took too long to complete". This kinda downsizes the experience with the copying and pasting of YT links. At this time the products also lacks more caption style options, which I believe they'll ad in the future (animated emojis, floating animations and so on).
With these elements fixed the product would be a solid 5 tacos to me.
Khanh_Snapcut
Feb 6, 2025Hi 102156603467967461994,
We sincerely apologize for the inconvenience caused. Please find our answers below:
- Task took too long to complete: Several factors contributed to this delay, including a recent server glitch. As a solution, you can now delete the project and attempt to complete it again.
- Caption styles: You are correct! We are currently offering the most popular caption styles used by creators, and we plan to expand our selection in the future.
Thank you very much for your valuable feedback. We understand that you have many options, but we appreciate your choice of Snapcut. We are committed to continuous improvement to ensure a seamless user experience.
Best,
Khanh, Co-founder @ Snapcut