Sociamonials Questions

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Q: Upgrade of $10.00 and $89.00 per month

I’ve purchased 10 codes and have a few questions regarding the available upgrades for the agency:
1. There’s a $10/month upgrade and another one for $89/month.
Do we need both upgrades or does purchasing the $89/month plan also include the features of the $10/month upgrade?
2. Is there any risk to the agency account if one of the clients misuses their access?

What are the dos and don’ts for agency users and their clients to avoid the risk of account suspension or cancellation?

Would it be safer for the agency to handle the work directly on behalf of the client, instead of giving clients direct access? If we go that route, I assume there would be no need to purchase either the $10 or $89 upgrade, correct?
3. How many users do we get for 10 codes? Is it 30 users?

Please help me understand the above to make the right decision.
Thanks!

EmZPLUSEdited Apr 1, 2025
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Founder Team
Craig_Sociamonials

Craig_Sociamonials

Apr 2, 2025

A: Hello!

First off, thank you so much for the 10 stack!

You don't need to buy anything more to have a well-running agency using your 10-stack. You can serve 10 clients with their own separate workspace so reporting, subuser access, preferences, etc. are all kept separate. You already have white label so your clients will think it is your software.

Now, if you want one of those workspaces to...

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Q: Add 2nd Workspace?

Hi Craig,
I bought 1 code at the weekend but having looked around the app would like to add a second workspace for another pen name rather than try to work with 1. Is it possible to do that by just redeming another code inside it?
Thanks,
G

6a83b251aef44ef9b20be49b6be01f49Apr 1, 2025
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Founder Team
Craig_Sociamonials

Craig_Sociamonials

Apr 1, 2025

A: Hello!

Yes, in fact that is the best way to do it. Log into your existing account and stack the code in Settings. Here are the steps depending on whether you said you were an agency or not during sign up:

IF YOU SAID YOU ARE AN AGENCY: Go to Agency Dashboard. Hover over the workspace in the grid below and you'll see an 'Agency Settings' option with a gear icon. Select that and stack your...

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Q: this license is for how many users ?

ashwin.pillaiMar 31, 2025
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Founder Team
Craig_Sociamonials

Craig_Sociamonials

Mar 31, 2025

A: Hello!

You can create 3 subusers per workspace. Each AppSumo code gets you 1 workspace. If you need more subusers, you can get 30 users in one workspace by upgrading to our Enterprise plan. That is $10/mo for Sumolings (98% discount).

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Q: Is it allowed to resell

Is it allowed to resell this as a service to other companies? For example, can the 30 Social Profiles belong to different companies?

marius.moise07Mar 31, 2025
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Founder Team
Craig_Sociamonials

Craig_Sociamonials

Mar 31, 2025

A: Hi Marius!

There are no rules against this and many people serve multiple clients in a single workspace. It is easier to assign your larger clients to their own workspace so reporting, tracking, social profiles, preferences, customer lists, etc. all stay completely separate. However, if your budget is tight, you can combine into one. Here's a knowledgebase article on how to best manage...

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Q: Returning

I think I prematurely gave up on the platform out of frustration. I want to come back to it this time with the intent to keep it and spend the time needed to learn everything so its not so overwhelming, its it possible for me to repurchase a deal?

DrJayMar 30, 2025
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Founder Team
Craig_Sociamonials

Craig_Sociamonials

Mar 30, 2025

A: Hello!

Of course! Come on back. The deal is the same but you'll find that the platform has improved considerably. We also have better documentation. There is a knowledgebase with over 100 tutorial videos to guide you on any topic. Don't forget to go to the Sociamonials YouTube Channel and Facebook Group for the latest release info too.

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