Q: UPDATE FROM SOCIAMONIALS
We experienced a security incident and had to pull down the server temporarily. There is no evidence of data theft or data loss. We were already in the process of migrating to a new server before this incident so the decision was made to keep the old server down to be on the safe side. Now we are accelerating the move to the new server. We are trying to complete this today but I can't promise anything. The team is hard at work and I really appreciate your patience.
Thank you,
Craig
Craig_Sociamonials
May 8, 2025A: LATEST UPDATE (MAY 8): I still haven't found a way to email clients, but am getting closer. Here is the document I will be sharing with them. While we hope to go live soon, the number of remaining tasks and the pleading of the dev team to give them space to run proper testing before launch forces me to put out a more realistic estimate of Monday.
I know this isn't what you wanted to hear, but please read the entire document to get a better understanding of the enhanced software we all get to experience when their work is done: https://docs.google.com/document/d/14G2pUpUFJurqMFVwlummCBJnwyQxURDxz9xie4ZNoh4/edit?usp=sharing
PS: WHITE LABEL CLIENTS: Don't provide this Google Doc to your clients, as it includes Sociamonials branding. You may paste it into your own Google Doc and add your domain/logo if you wish.
alejandrofermin
Verified purchaser
Can you assure everyone that there's no issue with AppSumo account and that you're going to shut us off? As you may know everyone is sensitive in this issue due to the recent failures of some products here.
100% assurance that all Sumolings will not be impacted by this in any way. We're working hard to recover from this, so please be patient as we make sure everything is ready to bring back online.
117352569206672501310Verified purchaser
Thank you for your update! I was eagerly waiting for this.
And kindly confirm if all our previous scheduled posts will still be present or not and our data will be there, right?
Yes, they will. I'm already testing in the new server and the posts from my test accounts are all there. No data was lost or compromised in the security incident.
alora96Verified purchaser
Hi Craig, looking forward to you being back online - low key was freaking out that I've lost days and days of work. I've manually scheduled some of my clients' posts for this week but looking forward to being able to access Sociamonials again! Good luck, dealing with security issues are no fun and take up valuable time!
Thanks! The dev team committed to an 'all-nighter' as we've reached the final push to clear the remaining bugs in the new server.
yumeconsultsPLUSVerified purchaser
Sorry this is happening I had posts for our company that went blip bop for the week, but also understand how frustrating this must be for your team. So thank you for getting to a new server. Hopefully this will be migrated by the end of the week with the necessary security patches...
It has been a really rough week, thanks. I'm trying to get better at not promising go-live date expectations, but I really think we'll hit your expectations above.
03682586995442c58716e70d6ecf51daVerified purchaser
Thanks Craig, appreciate the update.
toddfletchVerified purchaser
Any updates on when we will be back to working again?
magali13Verified purchaser
Thank you Craig for updating us here, I hope all is under control on your end, I can't imagine the late evenings and stress it's caused you. I hope we can return soon to your fave platform and resume our automated work there!
Verified purchaser
Thanks for the update Craig, I work in software and your team is very sensible to make that suggestion. I would suggest you get it right rather than rushed.
yumeconsultsPLUSVerified purchaser
Thank you for keeping folks here updated in this harrowing time. We appreciate the dev team and yours' due diligence.... It matters and the ETA timeframe is more than fair. All the best!