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Member since: May 2022Deals bought: 76
5 stars
5 stars
Posted: Apr 1, 2025

New User unfriendly, otherwise excellent product

I purchased a Tier 4 License, and it was for a week.

My only complaint about the product is that it is unfriendly to new users. Details are as follows:
1. The "Getting Started" option should be prominently displayed on the initial screen. Currently, it is hidden at the bottom of the Help Center page. Again, its presentation is not very friendly. It has Basic Usage (9 articles) and Deep Dive and Other Advanced Tools (5 articles). Definitely a New want only 1 place to go to learn how get started quickly instead of wondering which of the 14 articles to read first.

2. The way the Help Centre is presented is very unfriendly and lacks structure. I am more used to having the option to appear on the LHS sidebar. Currently, the option appears at different locations on the help center page.

3. Perhaps a FAQ on the help center page would be useful.

4. Perhaps the Help and Knowledge base should be classified into some useful category and it will be easier to retrieve.

5. Some sample use cases for "Table AI" and "Flow AI" would be useful for new users.

6. A better explanation of some terminology, such as instruction, template, column, prompt loop, and the relationships among these terms, would definitely help a new user to grasp the usefulness of the product more quickly!

Otherwise, the product is delivered as promised. Would have given a 5 tacos rating - if the above issues are addressed.

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