Q: Questions about the Tool:
1. Can we connect our own domain?
2. What does the White Label feature mean?
Is everything truly White Label, or is there still a hint of the original software displayed somewhere?
3. Can we completely change the colors?
4. Can we switch the entire dashboard and user interface to German?
5. Am I correct in understanding that the reviews are practically done through the form?
- Are the reviews then copied and added to the company in the next step?
- Is the review link automatically opened by the respective company, and can the review be easily copied into Google?
- Is the review not automatically transferred, and does the user really have to manually copy and submit it?
6. Does the user need to be logged into Google, with their own Google account, to review the company, or does it not matter?
Samesh_W
Edited Apr 23, 2025A: Hey,
Let me answer your questions based on the corresponding number:
1. Yes, you can connect your own domain and even set up your own email address for sending notifications.
2. It’s truly white label. There’s no Spokk branding shown anywhere. For agency-created companies, even the "powered by" tag is hidden. Your clients will only see your brand.
3. You can customize the colors of the customer feedback form to match your brand. However, customizing the dashboard colors is not currently supported.
4. The customer form can be fully switched to German which includes the AI-generated review draft. The dashboard itself is not natively multilingual yet, but you can use the built-in browser translation tool to translate the dashboard on the fly.
5. Yes, feedback is collected through the form.
- After the feedback is submitted, it is stored in your Spokk dashboard.
- An AI-generated review is drafted on the customer's device based on their feedback.
- The customer is then directed to your review link (Google, Trustpilot or any link of your choice), where they can easily copy the draft and post it.
Important: For authenticity and Google’s terms of service, the user needs to manually copy and submit the review. It cannot be automatically posted.
6. Yes, the user needs to be logged into their own Google account to post a review. This is a requirement by Google to ensure real, verified customer reviews.
To get a clear idea of how Spokk works, you can sign up for our free plan. You'll get 30 free responses to fully test the platform. The Agency Plan unlocks full white labeling, which means all Spokk branding is completely hidden.
Feel free to reach out if you have any more questions!