I could have lived with the fact that the functionality is a LOT limited in comparison to similar tools (Scribe and Folge come to mind). I could have made Stepsy work for me..

I bought six licenses for me and my team. I redeemed my six AppSumo codes following the steps here: https://docs.google.com/document/u/2/d/e/2PACX-1vTXm9V12M07v4bCAw8ommAUZSsPAzCU-47RMdBBqUbdy9PKo_F8rE5TwgO9teceLg/pub?pli=1

After creating my 1st user guide, my account stopped showing it as a team account with 5 open seats. Instead it showed that I am a personal lifetime plan with 0 seats available. I reached out to support who like others have reported, ghosted me. (no response for days, then one response, then more crickets) This should have been a simple admin behind the scenes fix. Instead, I got crickets. I asked for a refund, and I'm moving on. Your results may be different, and to you I say "Via con dios". I'm going to get my whole life back and move on.