⚠️ Brand New $799 (Tier 6) Investment – Immediate Red Flags!
I purchased the highest tier 6 ($799) just a few days ago, based on the roadmap and AppSumo reviews. After initial checks and community interactions, I feel compelled to warn others:
- 10 features from the May 2024 roadmap remain undelivered after 8+ months.
- 8 features from the same roadmap were only shipped 10 days ago – a 246-day delay!
- Last weekly update on their Frill.co roadmap: October 2024. No progress communication there since then.
- Threatened with a ban for asking about roadmap delays (details below) – in my first week as a buyer!
While I’ve only used the product briefly, these systemic issues (lack of transparency, aggressive moderation) are a dealbreaker for me as an investor. I’ve already requested a refund.
I won’t even start on the beta-level software, missing basic features like sitemap generation (hello, 2025!), or the fact that core developments are outsourced to third parties – forcing users to pay monthly fees for "premium" plugins (only one is free per website; others cost extra). The unprofessional conduct and threats over legitimate questions are reason enough to abandon a SaaS that tramples its supporters.
To all buyers: Scrutinize the Frill roadmap (stunning.frill.co/roadmap/) – many 'planned' features have stagnated since May 2024. If you accept Early Adopter risks but expect respect and updates, steer clear!
The question that gave me a banning threat:
Me: "when will this (feature) ship? its planned already since 6 May, 2024?
Its a deal or no deal for me, so i really need an ETA, please"
Founder: "Well then no deal. We don't work for you, and if you use such tone again you will be banned. The above feature is a suggestion that is planned, so If you come here treat us like that you will do yourself a favor and be banned, Be respectful, be nice, and we will help you. Otherwise, go to another product. Hope we clear on this. Thank you."
**UPDATE**
The founder claims Frill was never used for official roadmaps. However:
1. Frill was promoted as the central roadmap tool during my purchase.
2. No announcement was made about discontinuing Frill updates.
3. The lack of transparency (last update: Oct 2024) remains unresolved.
Additionally:
- **Frill Status Changes:** Despite claiming Frill hasn’t been used for 8 months, features were marked "shipped" just 11 days ago – a clear contradiction.
- **V3 Launch Issues:** The founder claimed V2 was "last year," yet just days ago, I could only use 1 widget without paying extra for more. Section creation was also buggy and unreliable.
- **Toxic Communication:** Instead of addressing my concerns, the founder accused me of being "rude, bullying, or disrespectful." This pattern of dismissive responses is consistent. In another review, the founder wrote: *'I'll add your name to our list to make sure we keep our bad product as far away as possible from you.'* Such behavior is unprofessional and reveals a pattern of silencing critics rather than improving the product.
As for Common Ninja: Even if widgets were free (or better, just one), outsourcing core features is not what I paid $800 for.
Mohamed_Stunning
Edited Jan 27, 2025Hello,
First of all, thank you for taking the time to express how you feel about our product and road map.
Unfortunately, we have not been monitoring nor using Frill for the past 8 months, and the roadmap you see there are suggestions from our users not us, and those features would be getting a number of votes and based on these votes we will decide to build it or not.
We have built and shipped much more features during the past 8 months which we have given them for free for our existing users, Including you I assume.
I understand the confusion and the expectations you had for features that may benefit your use case, which is totally okay, however, as a company with a vision, we do select which features to build to serve as many users as possible.
As for partnering with a 3rd party, If you are referring to widgets from the last year, those were from Common Ninja and were offered and announced as a partnership to our users with limitations based on the Tier you choose and they came at no cost to you. if you wanted more widgets then you would have to get them directly from common ninja. If you see something wrong with partnering with 3rd party to grow the utility of the platform then It's your opinion.
I also noticed, that you mentioned you purchased 1 week ago, that contradicts your words when you say you had to pay for extra widgets because Common Ninja was in v2 (Last year) of Stunning, now in v3 they don't exist because we built our own widgets that are offered with no limitations as a part of the plan.
So I'm confused, are you an old client from last year or a new client from this year? :)
With that being said, we are happy to hear any feedback as long as it's not rude, bullying, or disrespectful,
Thanks for sharing your thoughts with us.
Regards,
Mohamed.