Firstly, I usually take my time to try out tools before writing reviews. Many negative reviews come from people who haven't gone through the available tutorial resources or who haven’t used the tool correctly or had the patience to learn it. Personally, I've had no issues with support; they have always responded to me and been helpful. Just keep in mind that if you are in the US, you may not receive an immediate response since they are based in Europe, which has a different time zone. I really like this platform. It has some areas for improvement and features that could be added, such as an internal team chat system, the ability to create invoices for clients, storing client answers in a table like Google Sheets, adding more templates, and increasing storage limits etc, so im hopeful they will add these features in the future.