While the app isn't exactly what I consider intuitive, and doesn't have the most visually appealing portal - with enough fumbling around it can be useable.

That is unless you are in the video production industry. The max file size for upload is 125mb, making it not the right fit for collecting and delivering video assets.

The reason for the 1 taco is because this isn't mentioned anywhere on their site and could have saved me a few days working on setting the system up.

Edit to the response: if you didn't intend for videographers to be your clients it may be helpful to remove Video Production as a use-case.

Also having verbiage :

"Our Client Portals allow you to upload every folder, file and document to the same place and never need to go looking for stray emails or slack attachments ever again. All your project information in one place!" should at minimum have an asterisk with the file size limitations.

I just believe it would save a lot of time for those not suitable for your product.