Hi,

1. I'd like to know if your articles and knowledge base section are publicly accessible for browsing and indexed by Google, or if they are exclusively used to train your AI support bot. This is unclear.

2. Regarding the JavaScript embed for the chatbot, is there a way to pass the name and email of customers as well as other variables (username, project id..etc), given that the chatbot will be embedded in an internal section of our website where customers are already logged in? I need to be able to identify them and track the pages they have visited on my website to best assist them. Please advise if your support board supports this functionality.

Thank you for your assistance.

Best regards,
Ash