We’re considering purchasing Support Board and had a few questions:\u000a\u000a1. Does it support AI\u002Dbased replies where we can train it with our app\u0027s features so it can auto\u002Drespond to user questions?\u000a2. Do we need to use our own OpenAI API key for AI functionality, or is that included?\u000a3. Are desktop and mobile apps for the support team included in the plan, or do we need to buy them separately?\u000a4. We currently use a tool that sends automatic email replies when a user gets a response—does Support Board offer email ticketing or notifications like this?

Hi there!\u000a\u000a1. Yes! It works like that.\u000a\u000a2. You need to pay to use OpenAI, it is not included.\u000a\u000a3. They are included.\u000a\u000a4. Yes!\u000a\u000aIf you have further questions don\u0027t hesitate to contact me. \u000a\u000aThank you! \u000aRegards

Does Support Board support AI replies, software access, and | Support Board

Q: Does Support Board support AI replies, software access, and email ticketing?

We’re considering purchasing Support Board and had a few questions:

1. Does it support AI-based replies where we can train it with our app's features so it can auto-respond to user questions?
2. Do we need to use our own OpenAI API key for AI functionality, or is that included?
3. Are desktop and mobile apps for the support team included in the plan, or do we need to buy them separately?
4. We currently use a tool that sends automatic email replies when a user gets a response—does Support Board offer email ticketing or notifications like this?

priya.bora08Jun 2, 2025

Founder Team

Schiocco

Jun 2, 2025

A: Hi there!

1. Yes! It works like that.

2. You need to pay to use OpenAI, it is not included.

3. They are included.

4. Yes!

If you have further questions don't hesitate to contact me.

Thank you!
Regards

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