Hi, let\u0027s say the AI bot provides some answers, then human takes over, can the human handover back to AI, will ai have memory and context \u002D for that client ( they are logged in the main platform (WordPress membership site ? \u000aCan the user ask to be transfer back to the human agent and then handed back to AI bot if appropriate ? \u000aHow long is the support chat content retained for, if we have clients that use us 3 years or longer? \u000aThanks, \u000aV

Hi\u000a\u000a1. Yes, check https://board.support/docs/#human\u002Dtakeover\u000a2. Chat content is retained forever. If you do not delete it.\u000a\u000aIf you have further questions don\u0027t hesitate to contact me. \u000a\u000aThank you!

Handover from Human to AI / bot | Support Board

Q: Handover from Human to AI / bot

Hi, let's say the AI bot provides some answers, then human takes over, can the human handover back to AI, will ai have memory and context - for that client ( they are logged in the main platform (WordPress membership site ?
Can the user ask to be transfer back to the human agent and then handed back to AI bot if appropriate ?
How long is the support chat content retained for, if we have clients that use us 3 years or longer?
Thanks,
V

psylligentPLUSJun 11, 2025

Founder Team

Schiocco

Jun 11, 2025

A: Hi

1. Yes, check https://board.support/docs/#human-takeover
2. Chat content is retained forever. If you do not delete it.

If you have further questions don't hesitate to contact me.

Thank you!

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