Can the word \u0022Human\u0022 trigger the chatbot to stop answering allowing a human to takeover? \u000a\u000a🔵 Example A...\u000a\u000aSubscriber: Can I talk to a human?\u000a\u000aChatbot: Sure! Please leave a message and kindly wait for a response.\u000a\u000a🔵 Example B...\u000a\u000aChatbot: Please type \u0022Human\u0022 to chat with a real person.\u000a\u000aSubscriber: Human\u000a\u000aChatbot: Okay. Please leave a message and kindly wait for a response.\u000a\u000a\u002D\u002D\u002D\u000a\u000aAlso, can we manually add images to chatbot responses? If yes, is it via uploading or image link?\u000a\u000aThank you!

Hi\u000a\u000aI confirm it is possible. Human takeover works like by default. \u000aYou can manually add images, as a link, as an image attachment (via Q\u0026A), via rich message\u000a\u000aThank you! Regards

Keyword trigger for human | Support Board

Q: Keyword trigger for human

Can the word "Human" trigger the chatbot to stop answering allowing a human to takeover?

🔵 Example A...

Subscriber: Can I talk to a human?

Chatbot: Sure! Please leave a message and kindly wait for a response.

🔵 Example B...

Chatbot: Please type "Human" to chat with a real person.

Subscriber: Human

Chatbot: Okay. Please leave a message and kindly wait for a response.

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Also, can we manually add images to chatbot responses? If yes, is it via uploading or image link?

Thank you!

PaulVPJun 7, 2025

Founder Team

Schiocco

Jun 7, 2025

A: Hi

I confirm it is possible. Human takeover works like by default.
You can manually add images, as a link, as an image attachment (via Q&A), via rich message

Thank you! Regards

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