Support Board Reviews

I have tried a few bots on my online store and this one is the best by far! I get a lot of spam from marketers, Store builders etc and needed a bot to automatically handle all of the enquiries that come through the inbox. As with most software, there is a learning curve but the interface is very easy to get around. I use ai to create workflows for each situation and it is working perfectfully. I highly recommend this product.

Let me start with this: Support Board isn’t just a tool—it’s a revolution in customer service. Yes, the sheer depth of features (AI chatbots, omnichannel integration, Shopify synergy, white-label magic) might feel daunting at first glance. But here’s the secret weapon: Federico and his team. They don’t just respond—they rescue. For a fee that feels like stealing (it’s that reasonable), they’ll personally guide you through setup, optimization, and even brand alignment.

Pro tip for buyers:
Want to slash setup time? Have these ready:

Integrations list (WhatsApp Business API, Messenger, email domains, etc.)

Brand assets (logo, colors, tone-of-voice guidelines)

Key workflows (e.g., refunds, bookings, FAQs)

AI training materials (help docs, product catalogs, policy pages)

Once configured? Pure. Magic. The chatbot handles 80% of queries effortlessly, live agents tackle high-stakes issues, and the 24/7 automation feels like hiring a tireless team. The Shopify integration alone boosted our sales by auto-recommending products based on cart behavior—genius!

And let’s talk about their Support Board widget. Click it. Engage. It’s like watching a salesperson and tech guru fuse into one. You’ll think, “This is how support should feel.”

Minor hiccups? Sure. But Federico’s crew swoops in faster than a superhero squad. They’ve even debugged our wonky WhatsApp API setup at midnight. Midnight.

If you’re hesitating because it’s “technical,” stop. The ROI is insane, the team’s support is priceless, and the platform? It’s the Swiss Army knife of customer experience. Buy it. Deploy it. Let Federico’s team polish it. Then watch your support metrics—and sanity—soar.

P.S. To the skeptics: Use their widget on https://board.support/docs/. It’ll sell you in 3 clicks. I dare you.

I've been trying to make the support board work, and finally got it to work, well it suddenly stopped recieving and sending messages. It asked me for a payment for creedits, not sure why it needs that, or what functions charge for creedits.

Since this happened, and even after the payment I have not get it to work as before, for instagram and messenger.

I understand whatsapp its a bit more difficult, but I already had it working. Why did it stopped?

Also I have not been able to make the flows work, I've been working with an open ai Agent. How to mix the best of both worlds.

Iam a Marketing agenc,y with many clients that are interested in this service, if this issue get resolve, I can change this review, not ask for reimbursement and even buy more.

I'll appreciate your help. Thanks

Support Board is exactly what I'd hoped it would be. I especially love that I can manually take over conversations when needed, though with the AI running off a specialized language model I built as a knowledge base, I rarely have to. It handles everything from live chat to WhatsApp, Messenger, Telegram, Email, and SMS seamlessly, giving me true omni-channel coverage. Features like real-time AI translations, smart replies, and automated flows make support scalable and surprisingly personal. It's intuitive, flexible, and deeply customizable—ideal for anyone looking to elevate their customer support with AI without losing the human touch.

I recently purchased this product and I am extremely satisfied with my decision. The quality is truly impressive, every detail has been carefully thought out, and you can feel it from the very first use. It exceeds my expectations and fits perfectly into my daily routine.

What particularly impressed me is the customer support. I had a few questions after my purchase, and I was amazed at how quickly I received responses. The founder himself is readily available to assist customers, which is very rare and shows a genuine commitment to his clientele.

I highly recommend this product to anyone looking for not only great value for money but also exceptional after-sales service. It is a pleasure to buy from a company that truly cares about its customers!