Support Board Reviews

I like this app and especially for the current appsumo price. Having a customer support application that auto-replies with AI which I have trained, and then if the AI doesn't know the answers then can transfer over to human agent is very important for me! I could not find any other software that does this for both email and chatbot (which Support Board offers more than that, but those were my requirements currently). And it does the job!!

Please note for anyone considering this and additional considerations:
1. The initial setup documentation is quite lengthy and I do recommend paying them more for the help on their "hire us" page to perform initial setup, but when it comes to their help after that and with any possible bugs or fixes, their team is very quick to respond and are very helpful! (I saw other reviews saying support board team would not help with initial setup from others unless you hired them, but I knew that going in and found doing so has been very helpful!)
2. Also please note using your own provided OpenAI api token key is good too so you don't have to worry about using up the support board credits, which is fine by me! (OpenAI is not free, so I don't think it's reasonable to expect Support Board to cover that fee indefinitely).

Thank you Federico and Support Board team!!

I had written a good review, but after a while of configuring the app, it tells me I have run out of credits, which are required to sync. So it’s not just the credits for messages, but there are other credits they don’t talk about that run out quickly...

Very bad, I don’t like secrets that hit you in the face.

Using it already for quite some time and I really like it. Can totally recommend it.

Support Board provides a wide range of options and integrations, along with multiple methods to train the chatbot. The interface is clean, and configuring responses is relatively straightforward. The support team is responsive and available when assistance is needed. However, the documentation could benefit from clearer explanations regarding the credits users must purchase and how those credits are utilized. Overall, it is a useful tool!

I have tried a few bots on my online store and this one is the best by far! I get a lot of spam from marketers, Store builders etc and needed a bot to automatically handle all of the enquiries that come through the inbox. As with most software, there is a learning curve but the interface is very easy to get around. I use ai to create workflows for each situation and it is working perfectfully. I highly recommend this product.