I like this app and especially for the current appsumo price. Having a customer support application that auto-replies with AI which I have trained, and then if the AI doesn't know the answers then can transfer over to human agent is very important for me! I could not find any other software that does this for both email and chatbot (which Support Board offers more than that, but those were my requirements currently). And it does the job!!

Please note for anyone considering this and additional considerations:
1. The initial setup documentation is quite lengthy and I do recommend paying them more for the help on their "hire us" page to perform initial setup, but when it comes to their help after that and with any possible bugs or fixes, their team is very quick to respond and are very helpful! (I saw other reviews saying support board team would not help with initial setup from others unless you hired them, but I knew that going in and found doing so has been very helpful!)
2. Also please note using your own provided OpenAI api token key is good too so you don't have to worry about using up the support board credits, which is fine by me! (OpenAI is not free, so I don't think it's reasonable to expect Support Board to cover that fee indefinitely).

Thank you Federico and Support Board team!!