What about non-English sites/customers. I'm in Quebec and often need French, if not bilingual, sites/interface and don't want to have mixed French and English on the same page/site (i.e. I want to have French only on the French site and English only on the English site... but I often see plugins allowing you to translate some stuff, but still have buttons, for example, in English and not translatable...).
Thank you for reaching out and sharing your concern. We completely understand the importance of having a fully translated interface, especially for non-English sites like yours in Quebec.
Don't worry; our team is actively working on improving this, and while recent updates have made significant changes, some text may still not be fully translatable.
Hi. I have 5 products. Do I need to add your plugin to all 5 websites or can I have 1 website that handles all products in the samne view ? I dont want to login to different websites all the time
Thank you so much for reaching out to us with your valuable questions.
Currently, Support Genix doesn't have a "Live Chat" feature, but we have plans to implement this functionality in the future. It depends on the demand and feedback from our valued users like you.
As for the knowledge base feature, while Support Genix doesn't offer this natively, it seamlessly...
Q: Other languages
What about non-English sites/customers. I'm in Quebec and often need French, if not bilingual, sites/interface and don't want to have mixed French and English on the same page/site (i.e. I want to have French only on the French site and English only on the English site... but I often see plugins allowing you to translate some stuff, but still have buttons, for example, in English and not translatable...).
Tarek_SupportGenix
Feb 16, 2025A: Hello there,
Thank you for reaching out and sharing your concern. We completely understand the importance of having a fully translated interface, especially for non-English sites like yours in Quebec.
Don't worry; our team is actively working on improving this, and while recent updates have made significant changes, some text may still not be fully translatable.
In future updates, we will...
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Q: Can I buy Tier 1 today and upgrade later to another Tier if I need
Can I buy Tier 1 today and upgrade later to another Tier if I need, or only as long as AppSumo deal is active ?
Tarek_SupportGenix
Jan 8, 2025A: Hi there,
Thank you very much for your interest in Support Genix 😊
To answer your question: yes, you can absolutely buy Tier 1 first and upgrade to Tier 2 later.
Please note that the tiered pricing is exclusive to this AppSumo deal, so you'll have the opportunity to upgrade as long as the deal is active.
I hope this clarifies things. If you have any further questions, please don't hesitate...
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Q: Multiple Websites in same account
Hi.
I have 5 products. Do I need to add your plugin to all 5 websites or can I have 1 website that handles all products in the samne view ?
I dont want to login to different websites all the time
Tarek_SupportGenix
Jan 6, 2025A: Hi there,
Thank you so much for reaching out with your question 😊
Yes, Support Genix allows you to create a centralized support system. It allows you to manage tickets from multiple websites in one place.
As far as I can understand, you are managing 5 products from 5 different websites, right?
If that’s the case, could you please clarify one thing to help us better understand your...
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Verified purchaser
Great. No its not via Woo, its just general support with Email piping and tickets that I need. I just need a central place to login in and do that.
Do I decide myself which domain of the 5 should be used as a general ticket system or can it be placed on a 6th. domain ?
You may follow this article
https://supportgenix.com/doc/how-to-manage-tickets-for-multiple-websites/
Q: Live Chat and Knowledge Base
Hello
Do you have Live Chat and Knowledge Base features?
Kind Regards
Tarek_SupportGenix
Dec 24, 2024A: Hello Mohamed Nour,
Thank you so much for reaching out to us with your valuable questions.
Currently, Support Genix doesn't have a "Live Chat" feature, but we have plans to implement this functionality in the future. It depends on the demand and feedback from our valued users like you.
As for the knowledge base feature, while Support Genix doesn't offer this natively, it seamlessly...
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Q: Multisite Compatibility
Does this work with Wordpress multisite.
Tarek_SupportGenix
Dec 18, 2024A: Hello there,
We appreciate you asking such a valuable question 😊
To address your question, yes, Support Genix is compatible with WordPress's multisite feature.
For now, please install and activate the lite (free) version of the plugin first.
You can download it here: 👇
https://wordpress.org/plugins/support-genix-lite/
Once the Lite version is activated, you can install and activate the...
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