Yes! Support Genix is compatible with WordPress Multisite. 🎉
You can activate the plugin on a multisite network and use it across different subsites.
If you need further details on how to configure Support Genix for a multisite environment, feel free reach out through our dedicated support center 👇
Thank you for your interest in Support Genix! 😊
At the moment, we don’t have plans to add Telegram integration or a Live Chat feature. However, we truly understand how valuable these could be for real-time communication and customer engagement.
We always prioritize user feedback, so if we receive enough requests from users like you, we’ll definitely consider adding these...
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days ✅ Auto-assigning tickets to specific agents based on ticket categories ✅ Outgoing webhooks to integrate your support system with third-party tools
Yes, Support Genix is translation-ready, meaning you can use it in different languages. While it doesn’t come preloaded with multiple language options, you can easily translate it using plugins like Loco Translate or WPML.
If a specific language isn't available by default, no worries! You can quickly add your own translation using a simple process.
Thank you for reaching out! 😊 I’d be happy to guide you through setting up SMTP and IMAP for Support Genix.
SMTP Configuration (For Sending Emails)
To configure SMTP, you’ll typically need:
✔ SMTP Host - This is like your email provider’s address (e.g., smtp.your-email-provider.com). ✔ Port – Use 465 for SSL or 587 for TLS. ✔ Encryption Type – Choose SSL or TLS (recommended for...
We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.
If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.
Q: Multisite
Hello, do you support WP multisite?
Tarek_SupportGenix
Mar 25, 2025A: Hi there,
Yes! Support Genix is compatible with WordPress Multisite. 🎉
You can activate the plugin on a multisite network and use it across different subsites.
If you need further details on how to configure Support Genix for a multisite environment, feel free reach out through our dedicated support center 👇
https://supportgenix.com/contact/
Thank you very much!
Share Support Genix
Q: Telegram, Livechat
Any plans to add Telegram integration, add a Livechat feature?
Tarek_SupportGenix
Mar 25, 2025A: Hello there,
Thank you for your interest in Support Genix! 😊
At the moment, we don’t have plans to add Telegram integration or a Live Chat feature. However, we truly understand how valuable these could be for real-time communication and customer engagement.
We always prioritize user feedback, so if we receive enough requests from users like you, we’ll definitely consider adding these...
Share Support Genix
Q: Macros or Automation in the answers
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Tarek_SupportGenix
Mar 26, 2025A: Hello there,
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days
✅ Auto-assigning tickets to specific agents based on ticket categories
✅ Outgoing webhooks to integrate your support system with third-party tools
At the moment, features...
Share Support Genix
Q: Languages
Hello,
Are there any languages included ?
Tarek_SupportGenix
Mar 16, 2025A: Hello, Sumoling! 😊
Yes, Support Genix is translation-ready, meaning you can use it in different languages. While it doesn’t come preloaded with multiple language options, you can easily translate it using plugins like Loco Translate or WPML.
If a specific language isn't available by default, no worries! You can quickly add your own translation using a simple process.
Let us know if you have...
Share Support Genix
Q: Configure SMTP and IMAP
Hello, could you share the information to configure my SMTP and IMAP? please
Tarek_SupportGenix
Edited Mar 13, 2025A: Hello,
Thank you for reaching out! 😊 I’d be happy to guide you through setting up SMTP and IMAP for Support Genix.
SMTP Configuration (For Sending Emails)
To configure SMTP, you’ll typically need:
✔ SMTP Host - This is like your email provider’s address (e.g., smtp.your-email-provider.com).
✔ Port – Use 465 for SSL or 587 for TLS.
✔ Encryption Type – Choose SSL or TLS (recommended for...
Share Support Genix
We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.
If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.
But, the Modern method needed sent the emails to you before and then you create the ticket... right?