A: Hello,

Thank you for reaching out! 😊 I’d be happy to guide you through setting up SMTP and IMAP for Support Genix.

SMTP Configuration (For Sending Emails)

To configure SMTP, you’ll typically need:

✔ SMTP Host - This is like your email provider’s address (e.g., smtp.your-email-provider.com).
✔ Port – Use 465 for SSL or 587 for TLS.
✔ Encryption Type – Choose SSL or TLS (recommended for security).
✔ SMTP Username & Password - Usually your email and password. If you have two-factor authentication (2FA) enabled, use an App Password instead.

💡 To configure SMTP in WordPress easily, you can use a plugin like Fluent SMTP, WP Mail SMTP etc.

Setting Up IMAP (For Email-to-Ticket Feature)

IMAP lets Support Genix convert incoming emails into support tickets. To enable this, you'll need:

If you're setting up Email Piping (Email-to-Ticket) in Support Genix, you’ll need:

✔ IMAP Host – Similar to SMTP, but for receiving emails (e.g., imap.your-email-provider.com).
✔ Port – Use 993 (SSL) or 143 (Non-SSL).
✔ Encryption Type – Choose SSL or TLS.
✔ Username & Password: Same as your email login credentials
✔ Enable IMAP Access: Ensure IMAP is enabled in your email account settings (especially for Gmail, Outlook, or Hostinger-based emails).

Once you've gathered this information, you can enter these details in Support Genix > Settings > Email to Ticket > Traditional to enable automatic ticket creation from incoming emails.

If you have any questions or run into issues, don’t hesitate to ask—we’re always here to help! 😊

We actually recommend using the Modern - Email to Ticket system instead of the traditional IMAP method. The Modern system offers better reliability and efficiency for converting emails into tickets.

If you choose to use IMAP, please keep in mind that the system will create tickets from all unread emails in your inbox, which may result in unintended ticket creation.

Best regards,
Support Genix Team