Q: Macros or Automation in the answers
Hello, Is in your roadmap features like to automate actions or macros? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Tarek_SupportGenix
Mar 26, 2025A: Hello there,
Thank you so much for your interest in Support Genix! 😊
Support Genix offers several automation features to help streamline your workflow, including:
✅ Automatically closing tickets after a set number of days
✅ Auto-assigning tickets to specific agents based on ticket categories
✅ Outgoing webhooks to integrate your support system with third-party tools
At the moment, features like automatically adding tags, setting priorities, or adding notes are not available. However, we’re always listening to user feedback, and if we see enough demand, we’d love to explore adding these features in a future update!
I hope this clarifies things. If you have any other questions, feel free to reach out—we're always happy to help! 😊
Best regards,
Support Genix Team