Currently a convinced user. The very responsive support team helped me to overcome initial issues I had with my eMail provider. That is a very important aspect because overly complicated settings in Microsoft 365 caused problems which were not the responsibility of Genix. When reading that others are having similar complaints - I just suggest to reach out to Genix support and as for guidance. Most likely in such case it is just hidden settings in your eMail account that prevent proper working.

When all is set up correctly, both 'eMail to ticket' and 'form entry to ticket' work smoothly and fully serve the purpose to create, reply, manage, and close tickets. As easy as it could be.
I tried to implement other support systems before, but I found exorbitant subscription models not interesting, and was struggling with more complex plugins which would have included automated answers and Chat AI. My key learning: Although tempting to use AI for simple support answers, such setup has its risks and customers are significantly more patient to wait for a human reply that being bothered by generic answers of a chat bot.

In conclusion, Genix is a simple but perfect support plugin which does absolutely serve its purpose. There might be alternatives that promise or cost more - but that is not I want for my clients. Set Genix up correctly, let it run, be sure your customers will appreciate.

My conclusion: Clear recommendation.