Q: I’m unable to download private YouTube videos since I did an update. Before the update it was working.
I was using Surfshark 2 Video Downloader correctly to download private YouTube videos, but after updating to the latest version, it no longer allows me to do so and shows the following message:
"Failed to parse the URL. Please log in to the website from the private panel and try again, or provide a valid URL."
I have logged in again, downloaded the latest version of the app, and reinstalled it, but the issue persists. Could you please help me resolve this? Thank you very much.
Support_SurFastVideoDownloader
Apr 9, 2025A: Hello, we are sorry for the inconvenience. Please try the steps below to fix the issue.
Please delete the folder Chromium to see if you can download YouTube videos.
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader\Chromium
Mac: /Users/xxxxx/Library/Application\ Support/NablaMind/SurFast\ Video\ Downloader/Chromium (xxxxx is your Mac username)
Let me know if this works. For further assistance, please reach out to us via support@nablamind.com. We will help you get this solved. Thank you.
catalina4
Verified purchaser
I just tried downloading another video from YouTube that is not private, and it's still not allowing me to download it.
Verified purchaser
Thank you! it worked :)
Glad to know this. I hope you like it. In the future, you can directly contact us via email, and we usually respond in 24-48 hours. Thanks!