Not working + non existent support
Sorry but this is my experience so far.
I bought at level 3. Set up my first survey manually. Spent time working through learning / creating questions and pressing save after each new segment. I had to attend to something so I pressed cancel (after multiple saves) to return to the preceding menu page. The result that all of my saved work was gone with no warning.
Redid everything, as before but navigated out by pressing the home key on the left menu. The survey was showing as active.
Followed the link and was welcomed by a splash screen that says "Surveyed - AI based video reviews made easy" - Well (a) I am not doing a video reviews and (b) not happy at this being my welcome screen.
That aside, the user has to press skip to move past the surveyed advert but pressing it does nothing.
Checked support documentation and ended on the support page to 'contact an expert', did that and nothing for nearly 24hrs.
I did pose an operational question in hte same way a few days before and didn't get a reply to that either.
So sorry guys, It might be a tasty taco if it is working, but for me it's currently useless and buggy.
Venu_Surveyed
Jan 29, 2025Thank you for reaching out and bringing these issues to our attention. We understand your frustration with the unexpected behavior and the loss of your unsaved work, and we sincerely apologize for the inconvenience.
Regarding Support Response Time, we strive to provide timely support to all our users. However, we are currently experiencing a higher-than-usual support volume, which may be impacting response times. We apologize for any delays you've encountered. We are working to improve our support response times and ensure all inquiries are addressed promptly.
In the meantime, as a temporary workaround for the authentication issue, please:
Ensure you select at least one authentication method when "Authentication" is set to "Required."
Regarding the Splash Screen: We understand your concern about the "Surveyed" splash screen. We will review and adjust the welcome screen to be more relevant and user-friendly.
We value your feedback and appreciate you taking the time to report these issues. We are committed to improving the user experience and addressing all concerns promptly.