Q: Plans vs tiers, credits, Straico api, etc.
1: Can you define credits?
2: When I add a website link to train the agent with knowledge, does it crawl only the homepage or the entire website including all pages and subpages?
3: Can Sumo-lings outside the lifetime plan updates also benefit from lifetime product upgrades, including workflows? The concrete differences between ltd tiers and your website plans.
4: Can we use Straico api key?
Jeff_Pham
May 14, 2025A: Hi Mark_Salden,
1. Credits can be utilized for a variety of actions on our platform, for example:
- Creating New Workspaces: 300 credits
- Creating or Cloning an Agent: 30 credits
- Uploading a Knowledge File: 3 credits
- Resetting a System Prompt: 20 credits
- Engaging in Conversations with AI Agents: Cost per message varies depending on the AI model and the length of the output.
For a comprehensive breakdown of how credits work, please check out the "Credits Explained" section in this article: https://teampal.freshdesk.com/support/solutions/articles/69000861501-plans-credits
2. Currently, our agents can crawl only within the provided URL and do not have the capability to access entire websites.
3. AppSumo plans correspond to our website offerings—Basic (Tier 1), Pro (Tier 2), and Advanced (Tier 3). This means Sumo-lings will have access to future updates relevant to their selected tier.
4. At this time, TeamPal does not support BYOK. Instead, we offer the flexibility of purchasing one-time credits, which can be utilized as needed. This allows you to engage in various actions, including chats with agents, with costs varying based on the AI model used.
If you have any more questions or need further assistance, feel free to reach out! We're here to help you make the most of TeamPal!