Q: Poor customer service
I have reached out a number of times to customer service to have them fix the issue with my account. The credits dont align with the tier that I purchased. Can someone from the thoughtly team please respond.
gavlegPLUSEdited Mar 8, 2025
Founder Team
Torrey_Thoughtly
Mar 14, 2025A: Hi gavleg, I'm sorry to hear that our customer service is disappointing to you. It looks like the team has been back and forth with you quite a few times regarding your LTD purchase. From how it looks, you'll need to contact the AppSumo team to help clarify your LTD purchase.
Let me know if I can be helpful in any other way relating to Thoughtly!
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