Q: Slack chatbot

If I use a chatbot on slack ,can I automate the communication with the clients on the live chat like they were on slack platform?

cenkertekOct 12, 2024
Founder Team
bastien_barn

bastien_barn

Oct 14, 2024

A: Just to clarify, are you using another Slack app that automatically replies to messages within Slack? And if this app replies within a Tiny Chat thread, you're wondering whether those replies will appear in the Tiny Chat widget just like other messages from Slack?

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Posted: Oct 14, 2024

Mindsdb has a slack bot integration that can reply to messages on slack using llms. I guess if we use tinychat as a livechat for our website, and a visitor lands on the website we can use mindsdb bot as a conversatinal bot on the website widget.

Founder
Posted: Oct 14, 2024

That sounds like a great combo! Currently, this setup might not work as expected since we haven't optimized for this use case yet. However, it will be straightforward for us to make it compatible. Give us a day or two, and I’ll update you here once it's fully functional.

Posted: Oct 25, 2024

Any updates ?

Founder
Posted: Oct 26, 2024

Hi! we made the feature :) But to prevent unwanted bots to respond you need to allow your bot first. For that go to your Tiny Chat dashboard -> Widget section -> interactions page -> allow external Slack bot to respond.
You will have to put your Slack bot member ID there, there is indication on the page on how to find the member ID.
Could you tell us if everything works fine? Thanks!