A: Hello Alessandro,

Thank you for reaching out and sharing your concerns.

I can address most of your points, but for some, I’ll need your input:

- High OpenAI API Consumption: Our system does not generate API consumption when idle. It’s possible that a queued training job was processed, or your API key is being used elsewhere. If you haven’t already, please create a dedicated API key for Tiny Talk and share relevant traces from the OpenAI dashboard where you notice unexpected usage. We’d be happy to investigate further.

- 4o-mini Limit & API-Free Option: Could you clarify what you mean here? Happy to explore solutions once we better understand your request.

- Avatar: PNGs with an alpha channel are supported. Please share an example so we can investigate any issues. Regarding enlargement and free positioning, could you elaborate on your expectations?

- Chat Features: Currently, we don’t support images in the chat flow, but this is planned along with voice features. Emoticon support wasn’t previously requested, but we’ll add it to our backlog—thanks for the suggestion!

- Credit Attribution: We’ll introduce an option to add custom text and links, primarily for T&Cs, but you can use it as needed.

- Usage Limits: Accounts hitting 200K messages/month will see bots pause until the next reset. Character limit of 100M does not reset, this is like your disk space, if you delete something you gain space, if you add something you consume. If you expect higher volumes, we offer add-on packs to increase both limits. Let us know.

- Feature Updates: While the documentation states otherwise, we’ve been rolling out every enterprise feature to higher tiers so far. This is helpful for us especially to gather initial user feedback and continue to solve actual pain points.

Overall our approach has been to listen user feedback and measure the demand/frequency of requests. Features that are demanded most often and appears critical for us as well, goes to the top of the stack which makes up our roadmap.

For instance our users have been asking for custom fields in lead generation forms, allowing users to access their previous conversations, being able to download conversations, improved messenger layout, customizable home tab, and many more features are result of user feedback. And now we are implementing custom domains and team features, again based on feedback and demand of the same requests.

With that said, we're not perfect but doing everything we can to address common pain points.

Feel free to reach out via email (support@tinytalk.ai) with more details (e.g., screenshots) so we can assist further.

Best,
Oscar