Slow and buggy
The frontend is slow, as observed from the GTmetrics report showing a loading time of over 4 seconds. Additionally, there are several bugs present, such as empty invoices upon download, inability to view employees during filtering, and missing basic features like editing prices. The support team's response time is also slow, taking 24 hours to address one request.
Aleksandar_TMS
May 15, 2024Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about the challenges you've encountered with Trafft in the past.
We understand that site speed is crucial, and we've been diligently working on optimizing the frontend to improve performance. Rest assured, we've made significant strides in this area, and we're committed to delivering a faster and smoother experience for all our users.
Regarding the bugs you mentioned, we've tackled each issue head-on and implemented fixes to ensure a more seamless user experience. Empty invoices upon download, employee filtering issues, and missing features like editing prices have been addressed, providing a more robust and comprehensive platform for our users.
As for our support response time, we acknowledge that it hasn't always been up to par. We've taken steps to streamline our processes and enhance our support capabilities to provide more timely assistance. While our support team operates from 09:00 to 18:00 Central European Time, Monday to Friday, we're continuously striving to improve our responsiveness and ensure that all inquiries are addressed promptly.
Your feedback is invaluable to us, and we're committed to ongoing improvement to meet and exceed your expectations. If you're willing to give Trafft another try, we'll be more than happy to help you out with anything you need!