Q: Unable to add the user
Hi there,
I have been trying to add/invite a user but nothing is happening after sending the invite.
Steps i'm folling:
1. Click on "Add users".
2. Enter the email address, select the role and choose product (defalut one).
3. Click on "Add" button.
4. I can see that user is added but
5. When I refresh I don't see any pending list and no email received.
I tried atleast 30 times yet no luck. Can you share if there is any specift step I'm missing over here...
MertBaser_TransferChain
Jun 2, 2025A: Hi there vrdigitalnomads 👋
Thanks for bringing this up — it’s possible there was a hiccup during the activation process.
Could you please email us at support@transferchain.io (or reach out via our chat support) with the email address you used to activate your account? We’ll take a look right away and get everything sorted for you.
Appreciate your patience — we’ll make sure it’s resolved quickly!
— Mert | TransferChain 🔐
vrdigitalnomadsI just mailed you and reached out via chat support as well. Hope it will be taken care of soon, thank you!
ebiznousPLUS
Verified purchaser
I encountered this problem several times before realizing that, in addition to clicking the Add button, you must scroll down and press "Send Invite" too. It was so frustrating, they must fix the interface.
ebiznousPLUSVerified purchaser
I encountered this problem several times before realizing that, in addition to clicking the Add button, you must scroll down and press "Send Invite" too. It was so frustrating, they must fix the interface.