Q: 1st Device as admin - What if it is broken, stolen, etc. (not able to access)

I recently purchased Tier 3 to access all features as an individual user, and I anticipate using it on 3-4 devices. During onboarding, I noticed the first registered device is designated as the administrator. Based on past experience, I know devices can fail.

Therefore, I'd like to understand the process for transferring administrator privileges to another device (e.g., the second registered device) if the original admin device becomes unusable. I understand this would likely involve some form of verification, such as KYC or key-based authentication. Could you advise if this is available?

TathPLUSJan 17, 2025
Founder Team
Felipe_TriploAI

Felipe_TriploAI

Jan 17, 2025

A: Thank you for your question, Tath!

You can reset your key or device association by visiting go.triplo.ai/reset. For more information on device management, check out go.triplo.ai/devices.

If you need further assistance, feel free to reach out to us at support@tripli.ai.

Take care,
Felipe!

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