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Member since: Dec 2021Deals bought: 233
5 stars
5 stars
Posted: Jan 30, 2025

Good product and interesting ideas

I have tested the product, and overall it functions well. I find the idea of adding an extra layer for high-level operations, which requires approval (access control) from multiple participants, really interesting. However, there are several areas that need improvement:

- It is not possible to set the website's language to the default setting, as it resets every time.
- The API documentation is somewhat messy and not very user-friendly for developers, even though it includes sequence diagrams. It would be beneficial to include more flow diagrams or sample videos to guide developers through the various processes.
- The SDK for Python has not been updated to version 3.0 and remains at version 2.0, which requires me to put in extra effort to implement methods for access control and TOTP for version 3.
- The limitation of a maximum of 5 operations feels quite restrictive. Although it is designed this way for the most important operations within a complex system, the number of operations should be increased to meet the diverse needs of various systems.
- The mobile app is good, but it would be better if it allowed guests to use the app immediately without needing to register for an account (guest), or if it provided login options with SSO for convenience.
- Additionally, it would be great if I could customize the login image for TOTP access and its display.
- Lastly, do we have an online channel for discussing and providing feedback about the product?

Anyway, thank you for your hard work, and please continue to improve the application.

Founder Team
Patxi_ba

Patxi_ba

Feb 3, 2025

Thank you very much for your detailed feedback! It helps us greatly to identify areas for improvement and better understand use cases, such as the language settings scenario you mentioned. We will also review the documentation to make it more user-friendly. Additionally, your suggestions regarding features like customizing the TOTP access image, improving the mobile app with guest mode or SSO have been noted. We will incorporate this feedback for internal evaluation and potential future improvements.

For now, if you would like to share more thoughts or ideas, we recommend reaching out to us directly at support@latch.com, where we can analyze your feedback in further detail. Thank you once again for supporting and helping us improve Latch!

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