1. First Impression and Purchase Motivation

As a frequent user of AI-based tools, Unmixr AI caught my attention with its innovative features and value proposition. This led me to purchase 4 codes to access the Ultra version, trusting that the experience would align with the promises made in their offer.

2. Functional Limitations

Unfortunately, my experience with the product has been less than satisfactory. From the beginning, I encountered multiple technical errors that significantly affected its overall performance. One of the most disappointing aspects was the quality of the voices, including the premium ones, which did not meet the expected standards or the claims made in the initial offer. This represents a significant disconnect between what was promised and what was delivered, undermining trust in the service.

3. Customer Support Deficiencies

Customer support is undoubtedly a critical area that requires substantial improvement. Responses are extremely slow, often taking weeks to reply to emails. Moreover, when they do respond, the communication is unclear, and they fail to provide concrete information about whether the issue will be addressed, if there is an estimated timeframe for resolution, or if it is part of their repair plan.

In many cases, they simply do not respond, leading to a frustrating and unprofessional experience. This level of service does not meet basic customer support standards, especially in such a competitive sector as artificial intelligence.

4. Comparison with Other Startups

While it is understandable that Unmixr AI is in its early stages as a startup, this does not justify the lack of customer support or the recurring problems with the service. Other startups on platforms like AppSumo, despite facing similar challenges and having fewer employees, manage to offer more efficient support and maintain a better level of communication with their users. This highlights the need for Unmixr AI to prioritize these critical areas.

5. Review of Questions and Feedback on Appsumo and Online

To form a more objective opinion about the service, I have thoroughly reviewed the questions, reviews, and comments published on AppSumo, as well as other feedback available online. A detailed analysis confirms that the problems I have experienced are not isolated cases. Numerous users have pointed out similar issues, such as frequent technical errors, limited quality in the features offered, and severe deficiencies in customer support. This consistency in complaints reinforces the perception that the service requires significant improvements in multiple areas.

6. Conclusion and Recommendation

Based on my experience, I cannot recommend Unmixr AI in its current state. The combination of technical errors, limited quality of its features, and severe deficiencies in customer support significantly impact the overall perception of the product.

For these reasons, I have decided to request a refund. I hope the company takes concrete steps to address these issues and improve both its service and the customer experience in the future. Until then, I believe there are more reliable options on the market that offer better value for money.