Thanks a lot for your review. The credit system is fine for all credits but document translation credit. We got complain from few of our customers as you. We will fix it at earliest.
Regarding the customer service reply, I apologize for the delay.
For all bugs, we are fixing one by one.
After we fix all bugs and credit issue, hope you will reconsider the rating and give us 5 taco.
Thanks for your understanding.
Regards,
Shariful